CloudSocial lets you publish, respond, manage, and analyze content across all your social media channels from one platform.
Start by getting the scoop on what’s relevant to your brand with the listening feature.
You can build search queries with multiple filters like language, author, and external links, plus use Boolean operators to find exactly what you want.
From there, sort those search results by shares, domain rank, ratings, and more to get to the good stuff.
There’s nothing like being a good listener (or so Dr. Phil says).
Use the advanced listening feature to easily find what’s most relevant and important to your brand online!
CloudSocial gives you detailed insights on your audience to help you plan future strategies, too.
You’ll get an inside look at consumer behavior across your social media channels, as well as find detailed analytics for individual social media handles.
Discover your total engagement, followers, impressions, and more in the easy-to-understand analytics charts.
Sentiment analysis even lets you find out if customers are happy, disappointed, or neutral about your brand by analyzing and collecting data from online mentions.
Comprehensive analytics give you a detailed look at customer sentiments across social media channels!
Easily use Omnibox as a support channel to respond to incoming comments, messages, and tweets, or customers can always send you an email for more detailed queries.
You can also apply various filters like ticket status, channel, and date range to make all that fan mail easier to handle.
You’ll have a quick way to stay in contact with your audience for that unique personal touch (and GIFs galore).
Connect with your customers via email to effectively handle support issues.
CloudSocial makes social media a cinch to handle together with your team.
Collaborate to manage messages from several channels or assign tasks to different members.
Predefined roles give you Super Admin status to assign work and offer approval or input if your team mentions you.
There’s also the option to assign mentions by email—whenever you approve a task, the assigner will receive a notification, saving both parties from unnecessary messages (which should be reserved for dog pics).
Effortlessly collaborate with your team using predefined roles to assign and approve tasks!
Create posts for your social media accounts right on the platform for easy publishing, including the option to easily add images and attachments.
For Facebook, you can even choose the time zone for your target audience, as well as define the locations your post will appear.
CloudSocial’s calendar options let you keep track of posts and set up recurring posts for daily, weekly, monthly, or yearly intervals.
Publish posts across channels, including options to schedule and target certain audience segments.
Keeping up with all of your social media accounts is a lot to ask when you already have trouble tracking which day of the week it is. (Quarantine = Perpetual Tuesday Syndrome)
CloudSocial brings all your social media channels together to let you manage, post, and analyze your content without breaking a sweat.
So don’t just stand there with your head in the clouds!P.S. Learn how to use CloudSocial like a pro by catching our training webinar replay here: Webinar Replay!