Customer Experience 101
Starting at $59.00
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Customer Experience 101 is an online course that teaches you winning customer experience strategies and how to implement them in just 4.5 hours.

Do you want to make your customers come back and stay loyal?

If so, then this course is for you!

The Customer Experience 101 course from CX Academy teaches you how to create the happiest customers in the world.

Take the skills you learn in this basic customer experience course and put them into practice.

The course covers the fundamentals of building a winning customer experience strategy -- from planning to implementation -- in just 4.5 hours.

Customer Experience 101 uses video lectures and additional resources like ebooks, templates, quizzes, and tests, as well as one-on-one coaching.

All lessons are available in presentation-format.

After completing the course, you will be CX-certified.

Your head coach is Jaakko Männistö, an award-winning Customer Experience Professional who has also been featured on the Forbes 30 Under 30 list of rising CX stars.

Get lifetime access to Customer Experience 101 now!


Learn winning CX best practices and how to implement them in your company

Hands-on lab lectures help you build your own surveys and customer journeys

One-on-one coaching helps you take what you learn and put it into practice with ease

Best for: Entrepreneurs or marketing/CX teams who want to follow CX best practices

    • Plans and Features

    • Deal Terms
      • Lifetime access to Customer Experience 101

      • You must redeem your code within 60 days of purchase

      • All future course updates

      • Please note: This deal is not stackable

      • Only for new Customer Experience 101 users who do not have existing accounts

      • 60-day money back guarantee, no matter the reason

    • Customer Experience 101

      One Time Purchase of

      • Access 12 lectures and 4.5 hours of content 24/7

      • Learn everything you need to take your first steps in becoming a CX superstar

      • Learn why CX is so important

      • Understand the main CX terms (customer journey, NPS, CSAT, etc.)

      • Learn how to create the happiest customers in the world in practice

      • Create and manage effective CX programs

      • Know how to measure CX success

      • Hands-on lab lectures where you build your own surveys and customer journeys

      • Get access to market-leading CX tool Feedbackly as part of the course

      • Video lectures

      • Downloadable lecture materials

      • Access to a vast library of high-value ebooks, templates, tests, and quizzes

      • One-on-one coaching

      • Certification of completion included

      • Join the community of industry leaders like 7-Eleven, Toyota, Merck, Innovasport, and many others

    • Select More Codes

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