Juphy is a customer support tool that allows businesses to manage all their customer conversations and support requests on social media from one inbox.
Named as a “High Performer” in G2’s Social Customer Service Category for Winter 2021, Juphy simplifies social customer service and saves time for support teams.
The award-winning tool enables organizations to manage and respond to all social conversations in a unified inbox.
Agencies and freelancers can create different workspaces for multiple brands to manage their social channels all in one platform.
With a single click, you’ll be able to quickly respond to direct messages, mentions, reviews, comments, and emails on one dashboard.
Manage all of your customer notifications and support requests in a single, unified inbox.
Logging in and out of platforms gets even messier when you add additional team members to the mix (much like that 23-person group chat for “close work friends” you have going).
But Juphy makes it easy for customer support teams to work together without having to juggle platforms.
Add team members to Juphy to collaborate on customer engagements and tickets in real-time, allowing you to provide faster service without worrying about missing a message.
If you’re outsourcing support, you can even gather agency, call-center, and remote support teams in one place.
Add team members to Juphy to collaborate on responding to messages and requests.
Looking for ways to keep customer messages organized?
Use the auto-tagging feature to set rules to automatically classify incoming messages based on sentiment or keywords to find and act on specific customer interactions.
You can also search for specific customers or topics to quickly locate a message across social platforms.
Search for specific topics or people to locate their messages across social platforms in just a few seconds.
Communication is the key to things like providing great customer support and getting out of the human knot trust exercise. (“Toby, I said UNDER! Go under Phyllis’ arm!”)
Juphy makes it easy to communicate with customers by allowing you to respond to social messages and ticket requests directly from the dashboard.
You can also talk to team members directly on the platform, making it faster and easier to solve customer inquiries.
Directly respond to social messages on Juphy, or internally talk to your team members to provide the fastest solution for your customers.
Juphy’s automated reports help users dominate the entire customer support workflow.
View stats like total messages sent, tickets, resolved, and average first response time to get a better idea of how your customer support team functions.
These reports make it easier to see where there are opportunities to improve things like response time and productivity, so you can achieve ultimate customer satisfaction. (It’s not just a myth!)
Gain valuable insights about your customer support through automated reports.
Every second you spend switching between browser tabs and fumbling over ALL the passwords is another second you could’ve spent addressing customer messages.
With Juphy, you can consolidate support requests and questions in one cross-platform social inbox that makes collaboration a piece of cake.
You’ll save time, boost productivity, improve customer satisfaction, and give your support reps the break they deserve!
Get one year of access to Juphy today!P.S. Learn how to use Juphy like a pro by catching our training webinar replay here: Webinar Replay!