AlphaCX

    Lifetime deal

    Scale your customer support and improve turnaround time across multiple channels

    Hopping between multiple support channels means you’re bound to miss a few things. (“This ticket is from three years ago. Maybe they figured it out by themselves already…”)

    And because tickets are coming in faster than your team can respond to them, customer satisfaction is taking a big hit.

    You need a platform that makes it easy to scale up customer support—without burdening your team.

    Introducing AlphaCX.

    TL;DR

    Engage with customers from any channel in one inbox powered by built-in automations and integrations
    Create your own knowledge base for customers and generate custom reports to track analytics

    At-a-glance

    Overview

    AlphaCX is an omnichannel communication platform that can scale up your customer support—minus the extra workload.

    Whether you’re handling queries via email, social media, or messenger, AlphaCX lets you engage with customers across channels with one inbox.

    Connect to Facebook, Instagram, Twitter, and WhatsApp, or embed a live chat widget on your website to stay connected with your customers.

    Plus, you'll be able to leverage third-party integrations and streamline all of your support processes at scale.

    Live chat widget

    Engage with your customers via email, messenger, social media, and an embeddable live chat widget.

    AlphaCX lets you manage Service Level Agreements (SLAs) with built-in automation tools, so you can trust your customers.

    Automate SLAs using custom parameters or deadlines to improve your turnaround time and overall quality of support.

    Want a quicker way to respond to feedback? Create email and SMS templates with dynamic placeholders for customer info.

    You can even automatically send notifications and escalations to team members, ensuring that tickets are handled ASAP.

    Customer feedback survey

    Save time delivering quality customer support with automated SLAs and ticket settings.

    AlphaCX lets you create your own knowledge base to answer customer queries and reduce workload for your support team.

    You can easily publish articles with helpful info on your products or services, as well as cover essential FAQs.

    This resource can help customers resolve loads of smaller issues, which frees up your team to focus on more complicated tickets.

    Customer support portal

    Create a knowledge base that empowers customers and minimizes workload for your support team.

    With AlphaCX, it’s easy to export detailed reports that track team productivity and analyze the customer experience.

    Export support tickets in PDF and CSV formats to deliver regulatory reports that reflect the quality of your customer support.

    You can also fully customize your analytics dashboard and reports by sorting data by category, date, and status.

    AlphaCX dashboard

    Generate reports that analyze team productivity and the customer service experience.

    When people say they love vintage throwbacks, they usually don’t mean old-school customer support. (“They told me I can submit an official request via fax or carrier pigeon.”)

    Luckily, AlphaCX streamlines your customer support, so you can tackle more tickets without overwhelming your support staff.

    Scale your support with ease.

    Get lifetime access to AlphaCX today!

    Plans & features

    Deal terms & conditions

    • Lifetime access to AlphaCX
    • All future Alpha Plan updates
    • No codes, no stacking—just choose the plan that’s right for you
    • You must activate your license within 60 days of purchase
    • Ability to upgrade or downgrade between 3 license tiers
    • GDPR compliant
    • Only for new AlphaCX users who do not have existing accounts
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    60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

    Features included in all plans

    • Unlimited clients
    • Unlimited WhatsApp messaging (powered by Twilio)
    • Unlimited Facebook Messenger
    • Unlimited Instagram messaging
    • Unlimited email-to-ticket
    • Unlimited contacts
    • Knowledge base
    • Ratings and feedback
    • SLA automation
    • Automatic ticket distribution
    • Report export
    • API integration
    • Team structure management

    From the founders

    Welcome from AlphaCX!

    Good Day Sumo-lings!


    I am absolutely delighted to have you here, my name is Dabo Owen Etela, CEO and Co-founder of AlphaCX 😄.


    AlphaCX is not just an omnichannel messaging, business communication or customer management tool, it is a unified customer experience platform. 


    AlphaCX offers omnichannel conversational messaging with live chat, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, Email, and more to come, just name the channel and we will build the integration. 


    🚀We are a small team in Africa serving users across the world, and dedicated to building the most intuitive customer experience platform ever. We are on a mission to build last mile engagement touchpoints that bring happiness to every customer. 


    🚀We believe customer engagement is not just about a support helpdesk, it is about understanding and cultivating a long term relationship with your customers. That's why Omnichannel communication is just the first step.


    🚀 The next level of our product journey includes contact center integration, Chatbots, AI, customer journey orchestration and Analytics. Yes, it’s a lot, but we are determined to see it through with the love and support of Sumolings. 


    🚦All the plans of the deal have the same features and are only limited by the number of users. Your feedback will be greatly appreciated, it will also navigate the future of AlphaCX, take a look at our Product roadmap.


    AlphaCX is built on React/NodeJS and hosted on AWS servers, you can be sure of 99.9% availability. 


    You may want to go through our Frequently Asked Questions


    AlphaCX is damn simple to use, nevertheless, we have documentation to guide you through - AlphaCX Product Guide. If you can’t find what you are looking for, you can contact support directly from within AlphaCX or email support@alphacx.co, we will be very happy to help 😉.

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