✅ AI Assistants: MCP Servers
Added support for MCP servers in AI Assistants.

✅ ChatFlows: Comment-to-DM
Added Comment-to-DM support for Facebook and Instagram.

✅ ChatFlows: File Attachments
You can now attach files (not just images) to messages in ChatFlows.

✅ ChatFlows: Image-Only Messages
Added the ability to send an image without any text.

✅ ChatFlows: Multiple Images
Added support for sending multiple images in a single Facebook message.

✅ ChatFlows: Auto-Assign Chats
Added an option to automatically assign chats to a team member.

✅ Email Templates: HTML Code
You can now create email templates using custom HTML code.

✅ Account: Export Chats & Messages
Added the ability to export chats and messages from your account.

✅ WhatsApp Campaigns: Increased Processing Capacity
We increased the number of workers to support concurrent processing of multiple WhatsApp campaigns and improve overall campaign performance.

🚀 Platform: Performance & Stability
We’re constantly improving the performance and stability of our platform. Recently, we reduced Vector Search (RAG) latency by up to 70%, implemented Amazon Global Accelerator to improve platform availability worldwide, and optimized our backend infrastructure, resulting in up to 60% faster response times.

✅ ChatFlow: New ChatFlow editor

The ChatFlow editor has been completely redesigned.

✅ ChatFlow: ChatGPT voice message

You can now send voice messages to the ChatGPT integration and receive replies.

✅ ChatFlow: ChatGPT voice reply

ChatGPT can now respond to voice messages with voice replies.

✅ ChatFlow: ChatGPT image message

You can now send images to ChatGPT.

✅ ChatFlow: New trigger logic

Now, chats can be handled by ChatFlow only when the incoming message (or trigger) meets the defined criteria. If it doesn’t, the chat will be routed to a human agent.

✅ ChatFlow: Built-in variables

We’ve expanded our list of built-in variables.

✅ ChatFlow: Incoming call event

You can now attach ChatFlow actions to call events (WhatsApp QR only).

✅ ChatFlow: Disconnect ChatFlow action

You can now disconnect a ChatFlow and move the chat from the bot-driven section to the active section.

✅ ChatFlow: Added search field to the chat flow list

You can now search your ChatFlows by title.

✅ Widget settings: moved

We’ve moved the widget settings to a separate submenu to make the main menu less overwhelming.

✅ Widget settings: prompt slider range extended

We’ve extended prompt timeouts, now allowing up to 30 seconds.

✅ Unified widget: embed link

You can now use a Unified Widget embed link to add the widget directly to your HTML page.

✅ Unified widget, LiveChat widget: QR code

You can now download QR codes for both Unified and LiveChat widgets.

✅ Unified widget: Iframe page

You can now add an iFrame page to the Unified Widget.

✅ Working hours

You can now set your organization’s working hours and link the widget’s display schedule to them.

✅ Contacts: Custom fields

You can now use Custom Fields to store additional information about your contacts.

✅ Twilio WhatsApp: improvements

We’ve improved the Twilio WhatsApp integration — you can now receive files, voice messages, contacts, stickers, and locations directly through Twilio WhatsApp.

✅ Tickets: auto-assign

We’ve added a round-robin auto-assignment strategy for tickets, as well as a “first replied agent” auto-assignment option.

✅ Chat: Group chat view improved

You can now view group members in a more efficient way.

✅ Added bot GUID

We’ve added a bot GUID to the integration details dialog, making it easier to find for API calls.

✅ CRM: Bulk un-assign to Tickets, Tasks, Contacts, Organizations

You can now unassign selected Tickets, Tasks, Contacts, and Organizations with just a few clicks.

✅ CRM: Tickets - full email view

You can now view the full email content of ticket messages sent via email.

✅ Agency: SEO Title

You can now set an SEO title, which will also appear when sharing dashboard links.

✅ Agency: SEO Description

You can now set an SEO description, which will also appear when sharing dashboard links.

✅ Agency: Plan builder without Stripe account

You can now use our Stripe payment system for your clients, without needing to set up your own Stripe account.

✅ Agency: Legal information

You can now set your company’s legal information, which will be used for client invoices.

✅ Agency: LiveChat integrations can now be disabled

You can now disable live chat integrations for your clients, hiding them from the integrations list.

✅ Agency: Limit the integrations count per Plan

You can now set a limit on the number of integrations per channel.

✅ Agency: anychat JS variable changed to anw

We’ve renamed the “anychat” variable in the JS code to make it more white-label friendly.

✅ Agency: frame-ancestors setup for Frontend domain

You can now set `frame-ancestors` to embed the entire dashboard on third-party websites via iframe.

✅ Agency: shared OpenAI API key

Now you have the option to provide shared OpenAI API key for your clients.

✅ Widget: branding

We've introduced the Branding settings for the widget, allowing you to select between default branding, whitelabel (no branding), or custom branding options. The available choices depend on your subscription plan.

✅ Live chat: mark as unread

Now you can mark conversations as unread.

✅ Live chat: added shortcuts for AI-powered features

You can now use shortcuts for AI-powered features within the chat section. Find the shortcut combinations here: https://docs.anychat.one/omnichannel-inbox/chat-shortcuts

✅ Widget: CDN

The widget code has now been moved to CDN.

✅ ChatFlow: Google Sheets

Now you can read data from Google Sheets.

🔧 Dashboard: layout

Dashboard responsive layout fixes.

🔧 Account information

Resolved an issue preventing some users from accessing certain sections of their account information, including plan, billing, and usage.

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