Q: call back
-how does the callback work exactly?
-also, is this hookable to twilio, so that messages sent by customer gets received by the business owner via his cellphone / SMS? and can replies be sent to the customers sms too?
-can we automate the chat by hooking our chatgpt API and the chatgpt can mimic an actual conversation via fb messenger or whatsapp to talk to customer via chat?
Andrew_AnyChat
Nov 3, 2025A: Hello!
“Callback” is a simple form that, once submitted, sends you notifications through your preferred channel. Supported channels today are:
- Telegram
- SMS (via Twilio)
- Email
- Web Push
You can also trigger a webhook to any third-party service for custom automation. Please note that, at this time, you cannot reply to callback requests directly through Anychat.