Can my team reply to customer chats directly inside Slack (two\u002Dway), or is it only notifications/alerts?

Hello.\u000aSorry, Slack is not yet integrated as a two\u002Dway channel.

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Richard_GoBrunchPLUS

Oct 3, 2025

Q: Team replies

Can my team reply to customer chats directly inside Slack (two-way), or is it only notifications/alerts?

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Andrew_AnyChat

Oct 7, 2025

A: Hello.
Sorry, Slack is not yet integrated as a two-way channel.

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