Hi Don,

I’m reaching out to share my concerns about ongoing issues with the software. After purchasing Tier 5, my account was initially set up as a free account, which took 12–18 hours to resolve. Unfortunately, even after that, the software has been very glitchy and difficult to use.

I scheduled a call to address this, but the next available appointment isn’t until next Thursday—Thanksgiving—which I assume will be handled by an avatar rather than a live person. This delay is frustrating, as I need the software functioning properly now, not a week from now.

Please advise on how this can be resolved as quickly as possible.

Best regards,
A Very Disappointed Customer