Crello Questions

Showing 1 - 20 of 52 questions

Q: Request for Inclusion of Hindu Santan Festival's Imagery and Illustrations

I have consistently requested the inclusion of images and illustrations for the Hindu Santan Festival's over the years; however, my requests have been overlooked, and I have received only excuses in response. I had bought this back in 2020.

UniversalDesignzFeb 26, 2025
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Q: Cannot seem to log in to the Crello account due to Vista Create taking over.

Have emailed their support multiple times without any luck or help. Need to know that our lifetime deal will be protected.

ATOct 16, 2023
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Q: I lost access to Crello after it was bought by Vista Create.

I sent a support ticket "139741" 3 weeks ago and it was not answered!

PUAVPLUSJan 10, 2023
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Q: Why is my account access blocked?

Since you've merged with Vista, I can't log into my account. Reached out to your technical team multiple times, but they either don't respond or tell you the issue will be fixed and never get back.

Also, wondering why did you disable the "Submit a review" option on Appsumo?

zainulislam82Dec 2, 2022
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Q: I understood from the description that the Pro assets (including VIDEO) were included in this deal.

When I try to use a video it sends me to a payment page and wants me to signup for a monthly plan. Please advise.

dctpsychPLUSJan 10, 2022
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Founder Team
VistaCreate

VistaCreate

May 15, 2024

A: Hi!
We kindly ask you to contact the support of VistaCreate to get the needed assistance, if any issue persists by this time. You can use this link https://support.crello.com/hc/en-us/requests/new
Thank you!

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