CX Genie Questions

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Q: 1 brand or multi brand ?

1 brand or multi brand ? i have multi website/brand/store can it get ltd deal for multi workspace ?

lenkaFeb 7, 2025
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Founder Team
Will_CXGenie

Will_CXGenie

Feb 7, 2025

A: Hello! Each LTD purchase applies to one workspace only. If you want more workspaces to have LTD deal, you could buy more. However, you can create multiple chatbots within one workspace and integrate them with different websites, brands, or stores. Plus, a single chatbot can be used on multiple platforms at the same time. So if you have several platforms for one business, you can train the...

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Q: Need clarification on no. of conversation and no. of websites.

1) What does 10K conversation mean? Is it like 10K times the conversation being carried out or is it no. of messages the cumulative number of customers ask in a month? There should not be a limit when we are using our own OpenAI API key. Yes however you could limit the human no. of conversations. You mentioned somewhere that cx genie has to work hard to train on the info we are providing, so if this is the case, you should allow unlimited conversations in order to get trained quickly and on large number of documents. I hope you understood the point.

2) Can i use tier 1 package to connect with my multiple websites? or what is the limit?

3) Can it be embeded on core php sites and wordpress both?

Thanks in Advance.

engr.uqureshiEdited Feb 7, 2025
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Founder Team
Will_CXGenie

Will_CXGenie

Feb 7, 2025

A: Hello there, I'd love to address your questions:
1. A conversation refers to any customer interaction that involves at least one reply from our AI chatbot. Conversations are tracked differently based on the platform to ensure accurate and fair usage tracking.
Here's how conversations are counted across different scenarios:
With Website Chat:
- A single conversation includes all...

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Q: can Isend whatsapp campaigns for all OLD customers?

businessfighterPLUSFeb 4, 2025
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Founder Team
Shawn_CXGenie

Shawn_CXGenie

Feb 5, 2025

A: Thanks for your concern! I think you mean that you want to send information of your campaign via WhatsApp to your customer. Currently, CX Genie doesn't have that feature however we will consider to build it in the future for all the platform integration!

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Q: Multiple websites, with same or different chat bot

I own 2 companies with different staff, and have multiple websites and brand-sites.

Can I with Tier 3 do for instance:

1) Have the same chat bot on different sites, trained on the same knowledge, and have the same back end staff?

2) Have different chat bots on different sites, trained on different knowledge, and with different staff?

Is it a limit to how many sites I can put this on?

FlexSumoPLUSFeb 3, 2025
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Founder Team
Anton_CXGenie

Anton_CXGenie

Feb 4, 2025

A: Thanks for your questions!

With Tier 3, you have full flexibility to manage multiple websites, chatbots, and staff.

1. Using the same chatbot across multiple sites:
Yes! You can create one chatbot, train it on a shared knowledge base, and embed it on multiple websites while keeping the same backend team managing all interactions.

2. Different chatbots for different sites with unique...

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Q: Messenger Chat

I have bought Tier 3 and tested for Facebook Messenger and WhatsApp integrations.

1. Why does the Live Chat section for Messenger Chat show "According to Meta's policy, you cannot reply to this customer because it's been over 24 hours since their last response. The chat will reopen as soon as the customer replies again."? With the Messenger Inbox from Meta Business Suite, the customers have opt-in when they click on the Messenger ads so we can send a message to the customers any time to follow up (not spamming for sure). The same should be on CX Genie's Live Chat channel. This is a huge disadvantage as we need to go back to the Messenger Chat to send messages to the customers.

2. WhatsApp integration doesn't work yet as per my email to the CX Genie support team. Looking forward to receiving a solution or recommendation.

dannyappPLUSFeb 3, 2025
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Founder Team
shx2j

shx2j

Feb 3, 2025

A: Hi Danny,
1. Regarding the 24-hour limit for Messenger Live Chat:
Meta's policy states that if a third-party chatbot like CX Genie is integrated into Messenger, it can only respond to customers within 24 hours of their last message. If the customer does not reply within 24 hours, Meta does not allow further messages. On the other hand, Meta Business Suite is Meta’s own platform, so it is not...

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