4.0
Taco ratings
Customers appreciate CX Genie for its 24/7 AI-powered customer support, responsive support team, and comprehensive features. Some users have reported minor bugs and delays in support responses. With an overall rating of 3.8 and 28 reviews, CX Genie seems to be a solid buy, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Good AI tool
The product is very good, and the support always tries to help solve some errors or doubts that may appear! I recommend
Will_CXGenie
Feb 7, 2025Thank you so much for your kind words and recommendation! We're delighted to hear that you're enjoying the product and that our support team has been helpful in addressing any issues or questions. Your feedback motivates us to keep improving and providing the best experience possible. If you ever need anything, we're always here to help!
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Verified purchaser
Poor Support
It's a bit disappointing that we haven't received a response yet or that it takes a long time to get back on the support email. White Label features doesn't work
ethan.nguyen
Feb 6, 2025Hello Alucar, We’re sorry to hear that you’ve had a less than satisfactory experience. We always strive to respond to our customers promptly, so we’re not sure if our customer support team missed your email. Could you kindly provide your email again so we can assist you more effectively? Thank you!
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Verified purchaser
Key Advantages and Areas for Improvement to Optimize User Experience
Advantages:
The ideas and roadmap are excellent, demonstrating creativity and strategic vision in product development. I am also very impressed with the rapid support speed, indicating that the team is always ready to listen and promptly address users' issues. The comprehensive functions are very promising, providing users with many positive experiences and convenience in using the system.
Areas for Improvement:
Although the product has many advantages, there are still some bugs that need to be improved soon to enhance the stability and reliability of the application. Furthermore, there needs to be additional logging to monitor operations and effectiveness, helping managers gain a clearer view of the activities and status of the system. Finally, I also recommend the addition of a whitelabel management system to expand customization capabilities and optimize the experience for different customers.
Will_CXGenie
Feb 7, 2025Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you appreciate our product roadmap, creativity, and strategic vision. Providing a great user experience is our top priority, and we're especially happy that our rapid support and comprehensive features have left a positive impression on you.
We also truly appreciate your constructive suggestions. Stability...
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Verified purchaser
Too many bugs to use on a live site
I am disappointed that this product didn't work out (I just refunded) as it has a good concept but there are way too many bugs (2 tacos removed for this) and issues to use it currently on a live site, in my opinion.
Even trying to get the Appsumo deal properly activated seems to be problematic, and support feels difficult to receive without spending more time than should be needed (so I removed 1 taco from my rating for this).
Is a shame but in my experience when things are like this on various levels from the start, I don't want to risk it for such an important, front-facing aspect of the business.
Sorry but I wish you the best.
Will_CXGenie
Feb 2, 2025Hello there, we're truly sorry that CX Genie didn’t meet your needs. That’s the last thing we’d want, and we deeply appreciate your time and feedback.
We’re always striving to improve, but we know we can’t do it without listening to users. If possible, could you kindly share the bugs you encountered? Or, if you’ve already reported them, could you let me know where (Discord, email, etc.) so we...
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Verified purchaser
Like a car without wheels.
- After testing it intensively the last few days, it's simply useless and there is no stable workflow that works with it, and besides a risk of losing customers and terrible user experience from the customers, which is IMPOSSIBLE to follow and attend without a unified mail (mailbox function), I'm forced to answer each message for each channel separately!!yes... :(
- Even if I delegate this task to employees, it becomes a training nightmare!
- As no official information regarding its inclusion, pricing, or ETA.
It has been a poor experience and I do not recommend it.
Refund.
Will_CXGenie
Feb 2, 2025Hello there,
We understand that email is a crucial part of business communication, and we’re actively working on it. Specifically, the integration with Google Mail (Mailbox) has been completed and is now awaiting Google’s approval, which is why we don’t have an exact ETA yet. Additionally, we're gathering input from our users to determine a fair price range for this feature, so pricing hasn’t...
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