CCC-SLPQ: All we need is a text message being automatically sent to everybody who calls our offices's cell phone number.
All we need is a custom text message being automatically sent to everybody who calls our offices's cell phone number. Especially if we cannot answer it.
Can Easify help us with it? Will there be any limits as far as the automated texts?
Thank you in advance.
Eric_Easify
Sep 30, 2025A: Yes, Easify can help with this. You can set up an auto-reply SMS so that whenever someone calls your office number and the call is missed, they will automatically receive a custom text message.
Regarding limits, automated texts are counted the same way as your regular outgoing SMS and are subject to your account’s SMS credit balance and plan limits, which may vary depending on how long you’ve been in business.
Thank you.
How many credits is each text message?
Verified purchaser
@eric_easify how is this setup going to work exactly? because the office phone number will not be ported into easify. it is used daily by the business at the office! i'm very confused by your answer. maybe you did not clearly understand CCC-SLP's question.
For outgoing messages, it’s 4 credits per segment, and for incoming messages, it’s 3 credits per segment.
Each segment is up to 160 characters.
Thank you for clarifying! That’s an excellent question, and you’re absolutely right to note the distinction.
Easify’s automatic text replies only work with phone numbers that are connected to or managed within Easify. If your office number isn’t ported or hosted through Easify, we won’t be able to detect incoming calls to that number, so automatic text messages would not be triggered in that case
What does it actually take to port / connect a business phone number (T-Mobile) to Easify?