MozomoQ: please clarify this!
[Q: All we need is a custom text message being automatically sent to everybody who calls our offices's cell phone number. Especially if we cannot answer it.
Can Easify help us with it? Will there be any limits as far as the automated texts?
Thank you in advance.] your answer was [A: Yes, Easify can help with this. You can set up an auto-reply SMS so that whenever someone calls your office number and the call is missed, they will automatically receive a custom text message.]
how is this setup going to work exactly?
because the office phone number will not be ported into easify. it is used daily by the business at the office! i'm very confused by your answer. maybe you did not clearly understand CCC-SLP's question.
Eric_Easify
Oct 4, 2025A: Thank you for clarifying! That’s a great question and you’re absolutely right to point out the distinction.
Easify’s automatic text replies only work for phone numbers that are connected to or managed within Easify. If your office number isn’t ported or hosted in Easify, we unfortunately won’t be able to detect incoming calls to that number, which means Easify wouldn’t be able to automatically trigger a text message in that case.
However, there are two possible options:
▪️Forwarding setup: You can forward your office number’s calls to an Easify number. That way, Easify detects the incoming call and sends your custom SMS automatically if the call isn’t answered.
▪️Using an Easify number directly: Some businesses choose to use a dedicated Easify number just for missed-call texts or marketing inquiries, keeping their main office line separate.
The number of automated texts you can send will depend on Twilio’s campaign approval. Once your campaign is registered and approved, Twilio assigns a messaging limit based on your business profile and how long you’ve been in operation.
Verified purchaser
thanks for the answer - this makes way more sense.
so my service provider allows the incoming calls to ring to different users/extensions we have. i'm trying to figure out , how to not do call forwarding but still make it work.
Verified purchaser
for example, incoming call can ring to our office , if no answer, then i can route the call to the Easify # , and then when the Easify phone number rings, it can send a automatic text message saying something like "Sorry we missed you, please send us a text message for faster response, or we can call you back as soon as we are available." is it possible to do?