Email Sequences Questions

Showing 1 - 20 of 169 questions

Q: Why is this purchase option exclusive to PLUS members?

I wanted to make a purchase, but I couldn't because I am not a plus member. This is frustrating, as I had my heart set on it and now feel like I'm missing out on something special.

gatelytasmiaOct 9, 2024
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Founder Team
VoilaNorbert

VoilaNorbert

Oct 14, 2024

A: Hello there! We're so sorry to hear you missed our Email Sequences deal! I fully understand how disappointing it can be to miss a special deal. We launched our deal in August so it was available for quite some time. Once a deal has ended, Plus members have the opportunity to purchase for a few more days after it's ended which is why you may have seen it available for Plus members only.

While...

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Q: Selected 'Free' plan to redeem. How to get correct code?

I just bought your sequence product at AppSumo and went through redeeming my first code. But by mistake I clicked on 'Free' plan instead of the 'Scale' plan from the redemption instructions. Sorry it was a bit confusing flow. Can you please help and put my plan back to Appsumo plan? I have sent an email at me@voilanorbert.com as well with all details. Thank you.

a7d7d09358819bea08c32ab54d33c58c65e094ddPLUSOct 9, 2024
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Founder Team
VoilaNorbert

VoilaNorbert

Edited Oct 15, 2024

A: Hello there! If we haven't already, we'll follow up with you via email since we're not able to determine your Email Sequences account from this question post.

I believe I did see an email thread regarding this and it was solved, but if you're still having trouble, please reply to the email thread and let us know. Thank you!

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Q: Flagged IP's

So I was curious how do you guys maintain to not get flagged by services like Exchange...until my first test email:

"Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653"

So for me it is probably completely unusable😂 ...too bad! I better go further with building my own server😣

Vito77344PLUSEdited Oct 5, 2024
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Founder Team
VoilaNorbert

VoilaNorbert

Oct 9, 2024

A: Hello Vito, We're sorry to hear you've gotten flagged with your sending. Email Sequences sends from your email servers, not our own so the IP address is from your mail server.

If you're currently on on a trial 365/Exchange subscription, you would need to reach out to your provider's support team:...

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Q: Pre-buy question

Dear you,
Which type of From email accounts will work with you, SMTP email or Google workspace email ?
Thank you

6123cfb3fe3644c9b8df0fc53411dd41PLUSOct 1, 2024
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Founder Team
VoilaNorbert

VoilaNorbert

Oct 1, 2024

A: Hello there! Just about any email that can use SMTP/IMAP will work as well as direct integrations with Google and Microsoft emails. If you have any other questions, email us at me@voilanorbert.com. We're happy to help!

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Q: Lead Finder and Uploadin

Hey, i was wondering if we get 8 codes, does it increase the number of leads in the lead fineder from 5k?
are we able to upload our own leads csv?

carlos003Oct 1, 2024
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Founder Team
VoilaNorbert

VoilaNorbert

Oct 1, 2024

A: Hello there! Each account receives 5k Email Finder credits. The codes don't stack 5k credits per code. If you'd like to redeem each code for a separate account, each account would receive 5k credits.

You can absolutely upload your own leads. If you have any additional questions, please email us at me@voilanorbert.com

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