ok, so SUPPORT replied to my email and advised me that i had a 2nd dashboard / trial account runnning and it was THAT which had been 'suspended' and i was being presented with two choices: upgrade or downgrade.
the solution is to click on the DOWNGRADE button which clears the screen and allows you to access the settings button in the top right of the screen.
once there you click SWITCH ACCOUNTS
Q: Why does support not reply to messages anymore?
I've been waiting for over 2 months with multiple followups from me
Q: Manual edit problems
I have a lot of problems: when I record a tutorial, as soon as I switch from one Chrome tab to another, the recording seems to continue, but then when I finish, I realize that it has only recorded the first Chrome tab. Additionally, the manual editing is extremely complicated. Since, as I mentioned, Fable does not record the tutorial when I switch from one Chrome tab to another, I have to take a photo of every single step (with another app) in each tab, then I have to manually upload the images, but there's no bulk upload, so I have to do it one image at a time. Every time I add a screenshot in the editing, it comes with the central instruction box, so I create an instruction box for the element I need, but Fable generates a copy of that screenshot with the box I need, so I have to delete the previous screenshot with the central box.
Q: Tier 3 accounts are automatically downgraded for free?
I wrote an email to Fable's support department but only received an automatic feedback message. But after these 3 my account has not been overcome and no longer received any feedback email. - Looking forward to responding.
Q: Hello where is support?
Hello where is support?
Share Fable
Q: My lifetime account has been downgraded from tier 3 to a TRIAL
Anybody else suffering the same and been able to reinstate their account to full access?
Share Fable
ok, so SUPPORT replied to my email and advised me that i had a 2nd dashboard / trial account runnning and it was THAT which had been 'suspended' and i was being presented with two choices: upgrade or downgrade.
the solution is to click on the DOWNGRADE button which clears the screen and allows you to access the settings button in the top right of the screen.
once there you click SWITCH ACCOUNTS
Q: Why does support not reply to messages anymore?
No replies since december 2024. What is going on?
Share Fable
took about 36 hours for my reply, but i can confirm that they are in fact replying
I've been waiting for over 2 months with multiple followups from me
Q: Manual edit problems
I have a lot of problems: when I record a tutorial, as soon as I switch from one Chrome tab to another, the recording seems to continue, but then when I finish, I realize that it has only recorded the first Chrome tab. Additionally, the manual editing is extremely complicated.
Since, as I mentioned, Fable does not record the tutorial when I switch from one Chrome tab to another, I have to take a photo of every single step (with another app) in each tab, then I have to manually upload the images, but there's no bulk upload, so I have to do it one image at a time.
Every time I add a screenshot in the editing, it comes with the central instruction box, so I create an instruction box for the element I need, but Fable generates a copy of that screenshot with the box I need, so I have to delete the previous screenshot with the central box.
Share Fable
Q: Tier 3 accounts are automatically downgraded for free?
I wrote an email to Fable's support department but only received an automatic feedback message. But after these 3 my account has not been overcome and no longer received any feedback email.
- Looking forward to responding.
Share Fable
i had the same problem as you - see my post for the solution, dated 5th March 2025 (solution provided by their SUPPORT)