So...
Like many here i was very impressed by the terms of the offer, and purchased a license.
Gleap is easy to integrate and the feature set is exactly what's needed to streamline bug hunting and fixing.

So why the low rating?
Because the screenshot functionality in Gleap is buggy as heck - The areas that are demarcated for screenshots, are not the areas that are actually captured, causing more trouble than working with multiple disparate tools.

This issue by itself wouldn't necessarily warrant the lowest taco rating possible - It's the fact that we've reached out to team Gleap via email about this issue, and haven't gotten any responses - That's much harder to accept...

Hopefully we hear back from y'all soon :)
Mike