Hey Sumo-Lings,

First, I like to introduce ourselves. Together with my co-founders Stefan and Janis, we developed an awesomely designed customer support web app. Our goal is to provide an easy and intuitive professional solution for your customers' daily support requests.

HelpSpace consists of three essential modules:

1. There is customer communication and ticket processing.

2. Building and sharing knowledge databases.

3. A widget with a form and knowledge-base access that you add to your website.

All modules are interlinked, e.g., when answering customer inquiries, you can access the knowledge database to find and send the solution to your customers or have them search your knowledge bases by themself.

Our software is perfect for startups and small businesses.

Please check the FAQ below. If you have further inquiries, please send us an email at support@helpspace.com.

FAQ:

Can I stack coupons?

Yes! You can stack as many coupons as you like. Every additional coupon increases your HelpSpace workspace with

+1 User

+1 Channel

+1 Docs Site

How do I redeem additional coupons?

After you redeemed your first coupon and created your HelpSpace workspace, you go to Settings > Subscription to redeem additional coupons.

I have a trial account; can I redeem my coupons here?

Send us an email and we redeem the codes for you.

Is HelpSpace white-labeled?

No. Self-Service sites and the Widget have our brand “Powered by HelpSpace”. If you want to remove it, you have to buy the Add-On “Remove Powered by”.

Do you have live chat?

No. We consider developing it in the future.

How can I send feature requests?

Please, send them by email.