LFDLWLFDLWPLUS
Verified Purchaser badge

Verified purchaser

Member since: Jan 2018Deals bought: 876
1 stars
1 stars
Posted: Apr 18, 2024

To early stage, even worse support

When I first explored Jestor as an alternative to well-known project management tools like Notion, Airtable, and ClickUp, I was hopeful. Unfortunately, my experience has been less than satisfactory, and here’s why.

Starting with Jestor’s platform, it felt underdeveloped compared to the tools I'm accustomed to. One of the main issues I encountered was the limit on "actions". As someone who develops enterprise software, this restriction seemed counterproductive and frustrating. It’s hard to get much done when you’re constantly worrying about those limitations, and you have to always think about workarounds who are far away from "no code".

I also found that while Jestor is marketed as a "no code" solution, some features still require a technical understanding that goes beyond what is typically expected from such a tool. This was misleading and diminished the user-friendly aspect they promise.

Integrations, which are crucial for streamlining processes and improving efficiency, seemed to be in their early stages. This limited functionality was a significant drawback since we couldn’t connect Jestor seamlessly with other tools we use like Asana.

When it came to implementing Jestor within my company, the response was lukewarm. My colleagues were hesitant to switch from their familiar systems to a new tool that didn’t meet their needs or expectations.

The tipping point for me, however, was the customer support—or lack thereof. After agreeing to a meeting I didn’t request, I was left waiting in front of a Zoom call for 30 minutes with no show from their team. Following up got me nowhere; they promised to look into it but then went silent. This lack of communication and support is not only unprofessional but also disrespectful of my time.

In conclusion, while I wanted to give Jestor the benefit of the doubt as a burgeoning startup, the platform currently doesn’t meet the needs of my company. Without significant improvements in functionality, reliability, and customer service, I cannot recommend Jestor to others looking for an effective project management solution.

Founder Team
Bruno_Jestor

Bruno_Jestor

May 9, 2024

Hi LFDLW,

First, I'd like to apologize for our team's tardiness today. We sent you multiple emails informing you of the delay, and I appreciate your responses. The purpose of the call was to offer you a complimentary upgrade from Business to App Developer. I understand your frustration and assure you that we are taking steps to prevent such issues in the future.

Regarding the "actions" model, it has been discontinued for over a year. I hope the replacement model has resolved any issues for you.

As for your feedback on the product, I value your perspective, although I disagree with some points. Jestor has successfully replaced tools like Notion, Airtable, and ClickUp for companies with over 1000 users.

Jestor is primarily a no-code platform, not just a project management tool. Its effectiveness depends on your ability to design robust processes and data structures. It is not as immediately functional as off-the-shelf or semi-flexible solutions, but we are committed to simplifying its use. We regularly post tutorial videos to assist our users in building their setups.

----

If any reader of this review is interested in trying Jestor, you can email feedback@jestor.com, mention this review, and I will personally guide you through a product tour and help you get started.

Helpful?
Share
Ratings