Q: I think your app is amazing , however my team is a small team of 25 and as a non-profit , we do not have ...
enough to get tier 2 , may I ask if there is a possibility of us perhaps paying a fee that allows us to increase our members from 10 per team ?........
A: Hello - thanks for reaching out! We do offer some special consideration for non-profit and academic use-cases but please reach out to us directly through the chat feature on our website to continue this conversation. Thanks!
Here are the steps we have outlined for setting up your CNAME records with Knowtworthy:
1. Please add a CNAME record to your DNS records through your domain name registrar pointing to cname.knowtworthy.com 2. Then head to app.knowtworthy.com/settings and click on "Organization Settings". This is the page where you can modify all of the settings related to...
A: Hello, thanks for your question! So you can add the CNAME that you would like to use in settings, but this CNAME will apply to your entire organization, so users can log in through the URL you specify, but each user will have the same experience when they log in: they will see the organization that they are in and the teams that they are a part of. You can change what teams any given user is...
We are planning to allow one CNAME per organization for the moment, but if there is enough interest we can look into expanded options later on. Thanks for the question though!
Q: I purchased, but when I use the transcription, it's not being added to the document automatically.
Are we supposed to copy and paste every single transcribe sentence to the doc?? Because it's not being added to the doc as minutes. It's just bubbles where the sentence have been transcribed but no way to add them to the document like where I thought it was suppose to be. Since we're talking our minutes, why wouldn't it be on the document where it says "Add your minutes here..." Please tell me we don't copy and paste every transcribed sentence over the document and I'm just missing something...
A: Hello, thank you for your purchase! Our transcription features are built to enable better meetings and minutes by helping the minute-taker synthesize what was said into a useful document. We elected to focus on the minute-taking experience instead of simply saving transcripts, and we go into this vision a bit more in this blog article if you are interested:...
A: Great question! If you are using your computer’s speakers to output your zoom call, your machine will often filter the output from the input stream, so your microphone won’t pass along sound data from what was said in the call. However, if you use Knowtworthy on a different device from the one on which you are recording (like taking the call from a phone and running Knowtworthy on your...
1) How soon do you expect to have the Zoom integration?
2) Would that mean I would have to install a plugin in Zoom to integrate with Knowtworthy? (This would not work for me, because I'm frequently in client meetings where I am not the Zoom admin and can't do that.)
3) Is there a reason you can't record both the laptop's microphone input and...
No problem! I can address these questions as well. 1) We already have our priority features set for Q4 of this year based on our requests and votes on our public roadmap [https://trello.com/invite/b/p6BM4lBu/0d4bb05bda3a71098602b5b1698e4c33/roadmap] but the Zoom and Google Meet integrations are highly requested as well so we are hoping to address this feature in the following release in early...
Q: I think your app is amazing , however my team is a small team of 25 and as a non-profit , we do not have ...
enough to get tier 2 , may I ask if there is a possibility of us perhaps paying a fee that allows us to increase our members from 10 per team ?........
Alex_Knowtworthy
May 14, 2024A: Hello - thanks for reaching out! We do offer some special consideration for non-profit and academic use-cases but please reach out to us directly through the chat feature on our website to continue this conversation. Thanks!
Share Knowtworthy
Verified purchaser
Thank you so much , my team and I just purchased it and we will be contacting you soon
Q: Can you help with how to set the CNAME up please?
Alex_Knowtworthy
May 15, 2024A: Hello - thanks for reaching out!
Here are the steps we have outlined for setting up your CNAME records with Knowtworthy:
1. Please add a CNAME record to your DNS records through your domain name registrar pointing to cname.knowtworthy.com
2. Then head to app.knowtworthy.com/settings and click on "Organization Settings". This is the page where you can modify all of the settings related to...
Share Knowtworthy
Q: Can we have multiple subaccounts with one cname?
So my different teams have 1 subaccount for each team they are on?
Alex_Knowtworthy
May 14, 2024A: Hello, thanks for your question! So you can add the CNAME that you would like to use in settings, but this CNAME will apply to your entire organization, so users can log in through the URL you specify, but each user will have the same experience when they log in: they will see the organization that they are in and the teams that they are a part of. You can change what teams any given user is...
Share Knowtworthy
has this now been done please?
Hello,
We are planning to allow one CNAME per organization for the moment, but if there is enough interest we can look into expanded options later on. Thanks for the question though!
Q: I purchased, but when I use the transcription, it's not being added to the document automatically.
Are we supposed to copy and paste every single transcribe sentence to the doc?? Because it's not being added to the doc as minutes. It's just bubbles where the sentence have been transcribed but no way to add them to the document like where I thought it was suppose to be. Since we're talking our minutes, why wouldn't it be on the document where it says "Add your minutes here..." Please tell me we don't copy and paste every transcribed sentence over the document and I'm just missing something...
Alex_Knowtworthy
May 15, 2024A: Hello, thank you for your purchase! Our transcription features are built to enable better meetings and minutes by helping the minute-taker synthesize what was said into a useful document. We elected to focus on the minute-taking experience instead of simply saving transcripts, and we go into this vision a bit more in this blog article if you are interested:...
Share Knowtworthy
Q: If the software uses our computers' microphones, why can't we use it during a Zoom call?
Alex_Knowtworthy
May 14, 2024A: Great question! If you are using your computer’s speakers to output your zoom call, your machine will often filter the output from the input stream, so your microphone won’t pass along sound data from what was said in the call. However, if you use Knowtworthy on a different device from the one on which you are recording (like taking the call from a phone and running Knowtworthy on your...
Share Knowtworthy
Thanks for the reply. As follow up questions,
1) How soon do you expect to have the Zoom integration?
2) Would that mean I would have to install a plugin in Zoom to integrate with Knowtworthy? (This would not work for me, because I'm frequently in client meetings where I am not the Zoom admin and can't do that.)
3) Is there a reason you can't record both the laptop's microphone input and...
No problem! I can address these questions as well.
1) We already have our priority features set for Q4 of this year based on our requests and votes on our public roadmap [https://trello.com/invite/b/p6BM4lBu/0d4bb05bda3a71098602b5b1698e4c33/roadmap] but the Zoom and Google Meet integrations are highly requested as well so we are hoping to address this feature in the following release in early...