Hajo_RQ: Multiple questions
Hey Zach,
I really like what you've built and I thought I'd give it a try.
I first purchased Tier 1 on Appsumo and then saw that the community is only in the highest tier. So I bought the highest tier, which I understand corresponds to the Ultimate Plan. But still, the community is deactivated. Why?
Also: How can you create descriptions in the Knowledge Base or the Resource Library?
The Resource Library is just a collection of links to download documents and not a helpdesk, correct?
Zach_from_Learniverse
Nov 15, 2025A: Hi Hajo, Thanks for the kind words I really appreciate it.
The Ultimate tier is a subscription tier that was added during last big Learniverse update as an unlimited limits tier (unlimited AI credits, courses, document storage, etc.) So it is an upgrade for Tier 4 and very hard to do an unlimited limits tier in LTD.
You can't create descriptions in the Knowledge base -- but thanks for the great idea. I will implement that!
The resource Library will be eventually upgraded into a helpdesk format. For now it's just documents, but later it will could be help articles, videos, etc.
Verified purchaser
Thanks for your reply.
Can you please explain, how the actual subscription plans map to those: “All future Basic (Tier 1), Premium (Tier 2/3), and Professional (Tier 4) plan updates”?
Each item in the kb & resource lib has a description field, that’s why I asked.
With a helpdesk format and community feature, Learniverse would be exactly what I’m looking for. Otherwise I guess I need to
refund.