I'll be direct: I understand the financial pressures you're facing, and I'm not here to pile on. But I need to tell you what I'm seeing from both a user and a business angle.

The Real Problem Isn't the Features—It's the Narrative

Yes, BYOK removal stings. But honestly? I get why you cut it. API costs are brutal, and BYOK-users generate zero margin for you while you're still paying for infrastructure. That's not sustainable—and I'm not going to pretend it is.

The problem is how this happened. You rebranded from Afforai to Logically, then quietly removed promised features, and now you're asking existing LTD customers to pay again for models they expected to have access to. It reads like a bait-and-switch, even if the underlying economics are real.

Here's What You Should Hear:

The community isn't angry because you need money. They're angry because they feel deceived. And the reviews that seem like fake praise from brand-new accounts? That backfires spectacularly. This is a community of developers and researchers who live on Reddit and Discord—they spot BS instantly. When one review reads like your marketing team wrote it, it makes people doubt all the positive reviews, including the genuine ones.

What I'd Actually Respect (and What Would Fix This):

Admit the Communication Failure — Not a PR apology, but a real one: "We didn't communicate clearly during the rebrand. That's on us."

Offer Actual Grandfathering for Early LTD Buyers — Consider bringing back BYOK for original Afforai LTD customers only, maybe with a small annual maintenance fee ($15-$25/year). You get revenue, they keep the feature they paid for. Everyone wins.

Or: Transparent "At-Cost" Credits — Kill BYOK entirely if you must, but let LTD buyers purchase AI credits from you at near-cost pricing (your actual OpenAI/Anthropic rates + 5% margin). They still get the deal they wanted. You still control the system and get recurring revenue.

Open the Books (Partially) — In your next update, tell people honestly: "Here's why we can't sustain BYOK: it costs us X per month per user with zero return. Here's our runway without changes: Y months. We had to choose between shutting down and making this hard call."

Stop With the Managed Reviews — Just answer the negative reviews directly and authentically. People respect honesty about hard choices way more than they respect silence or fake praise.

The Bottom Line:

You're not going to make this criticism go away. But you can transform it from "this company screwed us" into "this company made a tough decision and explained it." That's the difference between a short-term win and long-term survival. Right now, you're choosing PR tactics that only work if your audience is dumb—and they're not.

I still use Logically because the core product is genuinely good. But the next time you need to make an unpopular decision (and you will), do the hard work of explaining it first, not hiding it and hoping people don't notice.

Prove you're a team that listens. Prove this is about survival, not greed. Then people will give you grace.