Mailercloud Reviews

It is unusable in the EU because it doesnt habe double optin. They have it on the roadmap for now thwo years and told me that it will be there in a few months and i am waiting now for 5 months for it.

Also the integration with make.com is not good at all. Even after having a live-call with ths support we were not able to make an automation that just assigns a tag to a contact. Only problems.....

And for 5 months now - that is since the appsumo deal finished - there is no visible development more - The last update on the roadmap is 4 months old - it is since they stopped working on it after the deal finished.

Now switched to sendfox

At first, this was a new hope, a much better tool than, e.g. mailerlite. But then, suddenly, and I don't know for how long, it stopped working. Some emails got collected but mostly not. I tried it several afternoons to get it running again. The support doesn't react, the bot is worthless, documentation explains basics (that's necessary, of course) but nothing more.
The systems seems quite buggy. I get emails that tell me that mailercloud has received a submission, but the lists stay empty. Reloads doesn’t matter, waiting some days that the system can catch up, nothing better.
Unfortunately the time to give back is gone.
Maybe I write to Appsumo, I’ll buy no more deals, most of the tools just cost time because the software is not working as expected and the support is awkward.
I am sorry to make the general statement, but I am done.
Maybe the change my mind with a sensational reaction, but I am not expecting this.
Bye,
Rudolf

There's a lot to like about MailerCloud - mainly the cost compared to most other ESPs.

However, that price comes at a cost. There are many annoyances in MailerCloud:
- The UI took a while to understand - especially after using other services (e.g. What's an automation vs. a campaign?)
- The reporting is also lacking (how did that newsletter do? I'm not necessarily interested in all of the emails I sent during a period.)
- the documentation is lacking [even explaining the campaign vs. automation thing, as well as reporting]
- customer service can be slow (especially with the time difference between the Western the US and Europe)

With that, I'm not sure if I'm going to keep it or return it - even though I've spent a decent amount of time learning it.

We enjoy using Mailercloud because of its clean UI, great-looking templates, good deliverability, good sending IP, and easy set-up including the custom sending domains.

I have yet to try AMP but it's a nice feature to have that others don't offer yet.

With unlimited emails and unlimited users, this is a no-brainer LTD!

I really wanted to make this work. I researched in the past and had read good things about mailercloud so I was happy to see them back on appsumo. But after way too many hours of frustration trying to figure out how to set up what should be simple things, I give up.

They do have support but they only answer in the middle of the night for me so every question takes 24 hours to get an answer and then they don’t answer all of your questions.

In the end it seems that basic features like merging your list, resending to unopens, having zapier add contacts as they come in to tags, having duplicate contacts even if on different lists and other basic features are impossible with mailercloud.

Images uploaded to mailercloud to include in an email wouldn’t show so I had to upload to my website to use external link.

Zapier wouldn’t transfer all details either so I have been updating contacts one by one manually as they came in.

I’m switching back to mailerlite where I should have just stayed.