Mailercloud - Plus Exclusive Reviews

Bought their AppSumo deal and instead of simply upgrading my trial account, they forced me to create a new one and start from scratch. Said they would "help migrate the domain from the old account to new." But deleted it instead, forcing me and my team to reconfigure everything. Lost all our templates and configurations. Basic account migration seems too complicated for them. Will update my review if things change, but for now can only recommend you save yourself the headache and look elsewhere. Bad support!

Update: Actually, I started my free trial AFTER seeing the AppSumo deal, specifically to test before buying. Your support team assured me domain migration would be smooth. Never mentioned it was "new customers only" during our conversations, to the contrary. Now you're claiming it was "clearly stated" but your own support team gave different information. Lost all our work because of your misleading team! If that's the kind of support you give on day 1 to new customers, what can we expect later? I'm getting a refund.

Many basic things are not exists in Mailercloud such as double opt-on, inderpendent lists, transactional emails.

You can't add one email to several lists, if you run different business that means that you can't have same buyer in both lists, they said to use tags, but this not usable. Also it means that if customer unsubscribes from one brand, you can't contact with him from another.

The templates are limited, reports poor.

All this features are in road list for more then a year. The product not changed, no any progress I can see.

I bought another system and I like it much more

Mailercloud is an interesting product, it offers a high degree of personalization and nice form builders. They currently offer the marketing platform and transactional mails are not included. I can live with that, but the fact that you still don't offer a double opt-in is a clear no-go for me and that makes me think of you as a European company. It was wished more than a year ago as mandatory and such a feature has to be offered today. Unfortunately I saw this too late, GDPR without double opt-in is a no go.

It is unusable in the EU because it doesnt habe double optin. They have it on the roadmap for now thwo years and told me that it will be there in a few months and i am waiting now for 5 months for it.

Also the integration with make.com is not good at all. Even after having a live-call with ths support we were not able to make an automation that just assigns a tag to a contact. Only problems.....

And for 5 months now - that is since the appsumo deal finished - there is no visible development more - The last update on the roadmap is 4 months old - it is since they stopped working on it after the deal finished.

Now switched to sendfox

At first, this was a new hope, a much better tool than, e.g. mailerlite. But then, suddenly, and I don't know for how long, it stopped working. Some emails got collected but mostly not. I tried it several afternoons to get it running again. The support doesn't react, the bot is worthless, documentation explains basics (that's necessary, of course) but nothing more.
The systems seems quite buggy. I get emails that tell me that mailercloud has received a submission, but the lists stay empty. Reloads doesn’t matter, waiting some days that the system can catch up, nothing better.
Unfortunately the time to give back is gone.
Maybe I write to Appsumo, I’ll buy no more deals, most of the tools just cost time because the software is not working as expected and the support is awkward.
I am sorry to make the general statement, but I am done.
Maybe the change my mind with a sensational reaction, but I am not expecting this.
Bye,
Rudolf