Disappointing on so many levels
I really wanted to make this work. I researched in the past and had read good things about mailercloud so I was happy to see them back on appsumo. But after way too many hours of frustration trying to figure out how to set up what should be simple things, I give up.
They do have support but they only answer in the middle of the night for me so every question takes 24 hours to get an answer and then they don’t answer all of your questions.
In the end it seems that basic features like merging your list, resending to unopens, having zapier add contacts as they come in to tags, having duplicate contacts even if on different lists and other basic features are impossible with mailercloud.
Images uploaded to mailercloud to include in an email wouldn’t show so I had to upload to my website to use external link.
Zapier wouldn’t transfer all details either so I have been updating contacts one by one manually as they came in.
I’m switching back to mailerlite where I should have just stayed.
Sukhi_Mailercloud
May 27, 2024Dear dianearts,
Thank you for your detailed feedback. I am truly sorry to hear about the challenges you’ve encountered with Mailercloud. Your experience is important to us, and it's clear we've not met your expectations.
We understand that support response times and incomplete answers have added to your frustration. We are working on improving our support processes to provide more timely and comprehensive assistance, regardless of time zones.
The issues you mentioned, such as merging lists, resending to unopens, Zapier integration, and image uploads, are critical features. Your feedback has highlighted areas where we need to improve, and I assure you that our team is actively working on addressing these problems.
We appreciate the time you invested in trying to make Mailercloud work for you. If you’re open to it, I’d like to have a direct conversation to better understand your needs and see how we can resolve these issues. Please share your contact details or reach out to me directly at Support@mailercloud.com.
Thank you for your patience and for giving us the opportunity to improve.
Best regards,
Mailercloud