Q: Can this app be used to send bulk WhatsApp messages safely and reliably?
Hello, I’m interested in using this app , I have a few questions: Can this app be used to send bulk WhatsApp messages safely and reliably? If so, will I need to register a new WhatsApp number, or can I use my existing number to start the WhatsApp marketing campaigns?
Hi, you need WhatsApp API and you need to use a new number for the SETUP.
Q: Ready for gdpr compliance for germany
Hey Cesar, i don‘t know if this has been asked before. For a long time clients are asking for a Whatsapp solution. But because of the complicated gdpr restrictions with WhatsApp in Germany we never did the step to offer one. Now this topic came up again and i found your solution. May i ask: 1. is your solution really able to manage the gdpr restrictions for Germany or any other European country? 2. can we provide accounts for our clients without violating gdpr or any other restriction? Who is responsible for offering a contract for data processing. You, we as a whitelable? 3. can we assist you for the implementation of the german language?
I hope my questions won’t bother you too much. But as a specialised company in sales automation, we are always under the watch of Lawyers who specialize in issuing warnings for GDPR violations.
A: Hi, we are 100% GDPR compliant. We are a Spanish company, our servers are in Europe (Germany) and we give you all the tools to manage your clients, leads, privacy policy, etc... But at the end, it is on your end. We as providers are like a hosting company. What you do in your account is up to you. About German, please share anything you need. We will be happy to improve the german version....
the moment your servers are outside Europe you are not GDPR compliant. Is that simple. Then you need to do other things, but the basic is to have the data in Europe. :)
Q: Please make comparison
In order for us to understand better, could you please explain - which features we can use with: 1. Normal (private, everyday) WhatsApp number / account, and for which features we need to have ... 2. WhatsApp API. Can we have these items put side-by-side, so we can compare. Thanks.
A: Hi, this is a great question. I will prepare a blog post and a video explaining why and when you may need WhatsApp API. Thank you for your question!!
Hi, this is a blog post about this topic. https://tochat.be/click-to-chat/2024/09/28/compare-whatsapp-whatsapp-business-and-whatsapp-api/
WhatsApp API is only mandatory if you are a team and you want to share the same number with more than 5 users. Also is mandatory for bulk messaging. Other than that, you are fine with WhatsApp Business.
Q: Domain and Widget Code
Hello Cesar!
How are you?
First of all, congratulations on the software!
I am interested in using it as a White Label on my own domain, but I have two questions before purchasing.
- Is it possible to use it on a subdomain?
- In the widget code, is it possible to use https://mydomain.com/bundle.js instead of https://widget.tochat.be/bundle.js?
A: Hi, we whitelabel everything. The code for the script and everything about the landing page, links, etc... You can use a domain or subdomain. This is a demo you can check. https://wa.snglr.es/
A: Hi, you can check this article about how to create and share access for your agents. https://tochat.be/click-to-chat/2021/11/12/how-to-use-my-agents/
Clients can edit, but they can not create new widgets. This is for you to control and manage. Otherwise, this can be complicated for you to manage. How many widgets they can create, how many agents... etc...
Once created, they can configure the widget if you grant this settings. I will share a video with more information about this part. I think it is always interesting.
Q: Can this app be used to send bulk WhatsApp messages safely and reliably?
Hello, I’m interested in using this app , I have a few questions:
Can this app be used to send bulk WhatsApp messages safely and reliably?
If so, will I need to register a new WhatsApp number, or can I use my existing number to start the WhatsApp marketing campaigns?
Verified purchaser
Hi, you need WhatsApp API and you need to use a new number for the SETUP.
Q: Ready for gdpr compliance for germany
Hey Cesar,
i don‘t know if this has been asked before. For a long time clients are asking for a Whatsapp solution. But because of the complicated gdpr restrictions with WhatsApp in Germany we never did the step to offer one. Now this topic came up again and i found your solution. May i ask:
1. is your solution really able to manage the gdpr restrictions for Germany or any other European country?
2. can we provide accounts for our clients without violating gdpr or any other restriction? Who is responsible for offering a contract for data processing. You, we as a whitelable?
3. can we assist you for the implementation of the german language?
I hope my questions won’t bother you too much. But as a specialised company in sales automation, we are always under the watch of Lawyers who specialize in issuing warnings for GDPR violations.
Cesar_WhatsAppWidget
Sep 30, 2024A: Hi, we are 100% GDPR compliant. We are a Spanish company, our servers are in Europe (Germany) and we give you all the tools to manage your clients, leads, privacy policy, etc...
But at the end, it is on your end. We as providers are like a hosting company. What you do in your account is up to you.
About German, please share anything you need. We will be happy to improve the german version....
Verified purchaser
Wonderful. Most of the apps aren´t compliant, even if they mention it. So you will have a new customer. Saludos cordiales ;-), Alvaro
Verified purchaser
the moment your servers are outside Europe you are not GDPR compliant. Is that simple. Then you need to do other things, but the basic is to have the data in Europe. :)
Q: Please make comparison
In order for us to understand better, could you please explain - which features we can use with:
1. Normal (private, everyday) WhatsApp number / account, and for which features we need to have ...
2. WhatsApp API.
Can we have these items put side-by-side, so we can compare.
Thanks.
Cesar_WhatsAppWidget
Sep 28, 2024A: Hi, this is a great question. I will prepare a blog post and a video explaining why and when you may need WhatsApp API. Thank you for your question!!
Verified purchaser
Hi, this is a blog post about this topic. https://tochat.be/click-to-chat/2024/09/28/compare-whatsapp-whatsapp-business-and-whatsapp-api/
WhatsApp API is only mandatory if you are a team and you want to share the same number with more than 5 users. Also is mandatory for bulk messaging. Other than that, you are fine with WhatsApp Business.
Q: Domain and Widget Code
Hello Cesar!
How are you?
First of all, congratulations on the software!
I am interested in using it as a White Label on my own domain, but I have two questions before purchasing.
- Is it possible to use it on a subdomain?
- In the widget code, is it possible to use https://mydomain.com/bundle.js instead of https://widget.tochat.be/bundle.js?
Thank you very much
Raphael
Cesar_WhatsAppWidget
Oct 1, 2024A: Hi, we whitelabel everything. The code for the script and everything about the landing page, links, etc...
You can use a domain or subdomain.
This is a demo you can check.
https://wa.snglr.es/
https://wa.snglr.es/land/customer-peter
Verified purchaser
Hi, correct!! Once you do the whitelabel, everything is white label, even the code for the widget.
Q: Is it possible if my clients can create their own widget?
Cesar_WhatsAppWidget
Sep 24, 2024A: Hi, you can check this article about how to create and share access for your agents.
https://tochat.be/click-to-chat/2021/11/12/how-to-use-my-agents/
Verified purchaser
Clients can edit, but they can not create new widgets. This is for you to control and manage. Otherwise, this can be complicated for you to manage. How many widgets they can create, how many agents... etc...
Once created, they can configure the widget if you grant this settings. I will share a video with more information about this part. I think it is always interesting.
Yes please, I am looking to use this as a saas and sell to my clients.
Verified purchaser
Count on that. I will do it tomorrow morning.
Awesome, looking for this. Thanks
Verified purchaser
In this video we explain how to use WhiteLabel and how to add users into your account https://www.youtube.com/watch?v=u1Hl5_ldbpU