Meetgeek Review: Onboarding issues

2 stars
2 stars

I just purchased this deal and really want it to work like it seems it does. Activating the product didn't work. No codes for this activation, just an activate button. Logs in to a free account and the instructions to view plan tab, do not show anything about Appsumo plan. Once in, there is no real guidance on how to use the account. While I was able to test out a meeting, I feel there should be a quick walkthrough, or if there is one, it should be easier to find. I sent a meeting link to my test meeting, and MeekGeek joined the meeting. I ended the meeting, and the note-taking didn't work; the meeting does not show up in my "past meetings" tab, and I did not receive an email of the transcription. I contacted support for help, but have to wait until tomorrow for a reply. Not the best onboarding experience I've had with AS products; hopefully things improve once my account plan is correctly set up.

Alex_Z
Alex_Z
Plus member
Verified Purchaser
| Deals Bought: 216 | Member Since:
    Daniel_Meetgeek
    Daniel_MeetgeekFounder team
    | Member Since:

    SFC, sorry to hear that you couldn't see the true value Meetgeek provides.

    The feedback from the over 700 lifetime buyers from this campaign alone, is that the UI is friendly and very intuitive. Also, our video tutorials are one Youtube away, you just have to search for an answer and you shall find it. 🙂

    Thanks for trying Meetgeek, this Lifetime deal was indeed once in a lifetime opportunity.

    Alex_Z
    Alex_Z
    Plus member
    Verified Purchaser
    | Deals Bought: 216 | Member Since:

    The UI was a minor inconvenience, the bigger issue was no reply from support for days and the fact my test meeting didn't work at all. Best wishes with your product.

    Alex_Z
    Alex_Z
    Plus member
    Verified Purchaser
    | Deals Bought: 216 | Member Since:

    Update: I submitted a support request through their Intercom app because support was unavailable. One day later, no reply. I refunded the purchase.