We’ve been longtime users of Optinly via an AppSumo deal, but recently they’ve suspended all user accounts due to an unrelated payment dispute with AppSumo — even accounts that had nothing to do with the issue.
This kind of blanket punishment shows a shocking lack of professionalism. Instead of addressing the matter with AppSumo directly, they’ve chosen to lock out their entire user base, with no communication or alternative offered. It’s a terrible way to treat loyal customers and speaks volumes about how they handle conflict and customer support.
Avoid unless you’re okay with losing access to your service without warning.
I bought this product in 2021, and now I’m locked out because the vendor claims AppSumo still hasn’t paid them. I find that hard to believe—and I’m disappointed that AppSumo is letting it happen. Will make sure G2, Capterra, Product Hunt, TrustPilot and other review platforms know how GoZen/Optinly treats buyers.
Apparently AppSumo didn't pay Optinly and I've now lost access to my account.
"We deeply regret the inconvenience caused by the current limitation issue on your account. This situation stems from a delay in payment processing between AppSumo and GoZen, which has impacted our ability to allocate additional resources to your account.
GoZen has waited for over 100+ days of non-payment by AppSumo, before making a tough decision like this. Proof on non-payment by AppSumo is below,
We understand how frustrating this must be for you, and we want to assure you that we are doing everything possible to find a solution. In the meantime, here are some steps you can take to ensure continuity and avoid disruption:
Switch to a monthly subscription: This option guarantees resource limits and priority support since we have complete control over these plans. Backup your data: If you prefer not to switch, please take a backup of your data within the next 7 days to safeguard against any interruptions. Your patience and understanding mean a great deal to us as we navigate this challenge together.
Please don't hesitate to reach out if you have any questions or need assistance during this time.
The tool was great before closing the services for appsumo client....We are not responsible for Gozen and appsumo disputes. We paid for the services so please reopen it. The bad review will not help neither appsumo neither Gozen
NOT WORKING - they put a dispute with AppSumo on the shoulder of the users
Bought the deal and Optinly is now displaying a message AppSumo didn't pay them and therefore they don't service the users. Massive disruption to any customer. Highly unprofessional of Optinly and not a company or product that honors their commitment. NOT RECOMMENDED.
Verified purchaser
Unprofessional
We’ve been longtime users of Optinly via an AppSumo deal, but recently they’ve suspended all user accounts due to an unrelated payment dispute with AppSumo — even accounts that had nothing to do with the issue.
This kind of blanket punishment shows a shocking lack of professionalism. Instead of addressing the matter with AppSumo directly, they’ve chosen to lock out their entire user base, with no communication or alternative offered. It’s a terrible way to treat loyal customers and speaks volumes about how they handle conflict and customer support.
Avoid unless you’re okay with losing access to your service without warning.
Share Optinly
Verified purchaser
Scammers
I bought this product in 2021, and now I’m locked out because the vendor claims AppSumo still hasn’t paid them. I find that hard to believe—and I’m disappointed that AppSumo is letting it happen. Will make sure G2, Capterra, Product Hunt, TrustPilot and other review platforms know how GoZen/Optinly treats buyers.
Share Optinly
Verified purchaser
Apparently AppSumo didn't pay Optinly
Apparently AppSumo didn't pay Optinly and I've now lost access to my account.
"We deeply regret the inconvenience caused by the current limitation issue on your account. This situation stems from a delay in payment processing between AppSumo and GoZen, which has impacted our ability to allocate additional resources to your account.
GoZen has waited for over 100+ days of non-payment by AppSumo, before making a tough decision like this. Proof on non-payment by AppSumo is below,
We understand how frustrating this must be for you, and we want to assure you that we are doing everything possible to find a solution. In the meantime, here are some steps you can take to ensure continuity and avoid disruption:
Switch to a monthly subscription: This option guarantees resource limits and priority support since we have complete control over these plans.
Backup your data: If you prefer not to switch, please take a backup of your data within the next 7 days to safeguard against any interruptions.
Your patience and understanding mean a great deal to us as we navigate this challenge together.
Please don't hesitate to reach out if you have any questions or need assistance during this time.
Thank you for your support!"
Share Optinly
Verified purchaser
Dispute with appsumo
The tool was great before closing the services for appsumo client....We are not responsible for Gozen and appsumo disputes. We paid for the services so please reopen it. The bad review will not help neither appsumo neither Gozen
Share Optinly
Verified purchaser
NOT WORKING - they put a dispute with AppSumo on the shoulder of the users
Bought the deal and Optinly is now displaying a message AppSumo didn't pay them and therefore they don't service the users. Massive disruption to any customer. Highly unprofessional of Optinly and not a company or product that honors their commitment. NOT RECOMMENDED.
Share Optinly