The Concept Is Amazing But It Misses Its Marks
As an entrepreneur or solopreneur, the ability to effectively communicate your message or facilitate services for clients is crucial. Radiolize is a great tool for this purpose. I bought three licenses; two tier-three licenses and one tier-one. I did this because I recognized the potential benefits of the software for several projects I was involved in.
The user interface of Radiolize is very clean and easy to navigate. Setting up is straightforward, and you can quickly learn how to upload your files to the media, create playlists, and schedule them to go live.
However, I encountered issues with the software's consistency. While you can schedule live audio, which might go live as planned, scheduling another piece of audio often results in it not going live at all. Sometimes, the audio doesn't play on time, and other times, troubleshooting is limited and mostly involves restarting the entire stream.
The tutorial videos provided are not very helpful, and the information on their website does little to help navigate these issues. I had to figure out how to use the software on my own, with some help from a colleague. We had to assist each other in understanding certain features, such as the necessity to turn on both the audio DJ and live features for your content to go live.
The main issue with Radiolize is the customer service, which is practically non-existent. They operate a ticket system where you can submit a request, and they promise a response within 24 hours. However, my experience has been far from this promise. I've submitted multiple tickets, and it often took weeks to get a response. I had one ticket open for 18 days, another for a month, and another for 11 days. When they do respond, the help offered is sporadic and generally unhelpful.
Radiolize uses a software called Azure's Cast, which is open source. Unfortunately, this software is consistently unreliable, and Radiolize seems unable to address this issue because they can't. At the very least, they could provide information or alternative solutions when problems arise.
Despite the innovative concept of Radiolize, the execution is flawed. The inconsistency in customer service and the unreliable software they use make it an unviable option. It's simply not worth it.
The responses from their support team have been repetitive, offering the same copy-pasted answers as far back as 2020. There appears to be no effort to resolve underlying issues, and at this point, purchasing their service is a risk. In addition they refuse to supply a roadmap to see where the program is headed and what improvements they are making.
Feedback on platforms like YouTube and Trustpilot show that these issues have been ongoing since 2020, and possibly even longer. The program is unstable, and customer support is non-existent. It seems the most they will respond to is on Appsumo and I will let you draw your own reason on why.
In conclusion, if you decide to purchase Radiolize, be aware that you are doing so at your own risk and
Yusuf_Radiolize
Aug 19, 2024Thank you for your honest feedback. We're truly sorry for the issues you've encountered and are working hard to improve both our support and platform reliability. Your experience matters to us, and we're committed to making Radiolize better. If there's anything more, we can do, please let us know.