Hi, I purchased a code first to check out the product. I liked it and bought 2 more codes. How do I get the stacked version? When I tried redeeming the code, it cancelled the old subscription and activated the new plan. I want to stack as three codes. Should I get refund for all three and purchase again?
Founder Team
RenderCut
Edited Dec 3, 2025
A: When you apply new code, it will cancel your old tier and based on the number of codes redeemed, you will be enrolled to the new tier.
So, you do not need to refund and purcahse again. As you mention you still have one code reaming to redeem, please go ahead and redeem it and you will be enrolled to Tier 3 which is 3 code stacking plan.
I tested on the English video, and it worked great, but failed with the Hindi version. Am I missing anything?
Founder Team
RenderCut
Dec 1, 2025
A: Hey Prince,
Can you pelase write us on team@rendercut.io? We need to check the video if there is any specific issue. So, if you can give us more details, it would be helpful to use to chekc the issue if any.
Please note that it only transcibes the video and not translate. So, if you will uplaod video which has voice or speaking language english and if you choose Hindi as language, it will not...
When I tried to register a new account. I got the following error:
"Request to AWS SES API failed. Reason: Error executing "SendRawEmail" on "https://email.nyc3.amazonaws.com"; AWS HTTP error: cURL error 6: Could not resolve host: email.nyc3.amazonaws.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://email.nyc3.amazonaws.com."
Founder Team
RenderCut
Nov 30, 2025
A: Hey,
We are sorry for the issue. It was configuration issue at our side. We have fixed it and you should be able to signup normally now.
Hello. Today I exported 2 videos, and both of them had issues. The first one kept repeating the same frame, and the second video had background noise. I checked the original videos, and none of them had these issues. Please advise.
Founder Team
RenderCut
Edited Nov 27, 2025
A: Hello Ichiba,
We are really sorry that we were not able to reply you earlier as we were in process of migrating and enhancing storage to make service faster and improve the quality. That is why we was not able to response sooner.
Can you please check again once and if it still does not work, can you please writes us to team@rendercut.io. We will try to help you as quickest as possible....
Q: Not able to stack codes
Hi, I purchased a code first to check out the product. I liked it and bought 2 more codes. How do I get the stacked version?
When I tried redeeming the code, it cancelled the old subscription and activated the new plan. I want to stack as three codes.
Should I get refund for all three and purchase again?
RenderCut
Edited Dec 3, 2025A: When you apply new code, it will cancel your old tier and based on the number of codes redeemed, you will be enrolled to the new tier.
So, you do not need to refund and purcahse again. As you mention you still have one code reaming to redeem, please go ahead and redeem it and you will be enrolled to Tier 3 which is 3 code stacking plan.
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Q: no option for hindi
I tested on the English video, and it worked great, but failed with the Hindi version. Am I missing anything?
RenderCut
Dec 1, 2025A: Hey Prince,
Can you pelase write us on team@rendercut.io? We need to check the video if there is any specific issue. So, if you can give us more details, it would be helpful to use to chekc the issue if any.
Please note that it only transcibes the video and not translate. So, if you will uplaod video which has voice or speaking language english and if you choose Hindi as language, it will not...
Share RenderCut
Q: Could Not Register a New Account
When I tried to register a new account. I got the following error:
"Request to AWS SES API failed. Reason: Error executing "SendRawEmail" on "https://email.nyc3.amazonaws.com"; AWS HTTP error: cURL error 6: Could not resolve host: email.nyc3.amazonaws.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://email.nyc3.amazonaws.com."
RenderCut
Nov 30, 2025A: Hey,
We are sorry for the issue. It was configuration issue at our side. We have fixed it and you should be able to signup normally now.
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Q: Exported videos have poor quality
Hello. Today I exported 2 videos, and both of them had issues. The first one kept repeating the same frame, and the second video had background noise. I checked the original videos, and none of them had these issues. Please advise.
RenderCut
Edited Nov 27, 2025A: Hello Ichiba,
We are really sorry that we were not able to reply you earlier as we were in process of migrating and enhancing storage to make service faster and improve the quality. That is why we was not able to response sooner.
Can you please check again once and if it still does not work, can you please writes us to team@rendercut.io. We will try to help you as quickest as possible....
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Q: Editing questions
In some of the reviews here on AppSumo, customers have commented that rendered videos cannot be edited.
What 'exactly' does this mean? Can users not change b-rolls?
RenderCut
Nov 17, 2025A: Hey There,
We have re-editing video feature already launched. Please note that when you re-edit and re-render video it will use your 1 video credit.
Reason for the 1 video credit is it takes same amount of resources to render the video again.
So, in summary, you can re-edit and re-render video with 1 video credit used.
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