A: Hello Ichiba,

We are really sorry that we were not able to reply you earlier as we were in process of migrating and enhancing storage to make service faster and improve the quality. That is why we was not able to response sooner.

Can you please check again once and if it still does not work, can you please writes us to team@rendercut.io. We will try to help you as quickest as possible. Because to check the isse we need to have your video edit page url so that we can check specific issue. As we do not have such issue reported by any of our other users.