A: Thanks for contacting us and telling us the details. It seems like you haven't activated the code(s) you purchased from AppSumo on our platform. In order to do that, please collect your purchased code from AppSumo's products section first. Then go to the "Buy Credits" section on our dashboard from the left sidebar and click the button "Add Credits With Code" on the top-right corner of that page. Then you can activate your code there.

Alternatively, you can send us the AppSumo code you purchased and we can activate it on your behalf. Have a wonderful day.