Q: Locked out of account – No response from support
Hi Farhan, I'm locked out of my account due to 2FA because I no longer have access to my original email address. I simply need to update my registered email to regain access. I've contacted support through your contact form and email, but haven't received any response or even an acknowledgement. This is becoming really frustrating for such a straightforward request. Can you please help resolve...
when are you planning to release a feature for "catch-all" verifier?
Founder Team
ReoonSupport
Oct 10, 2026
A: Thanks for the query. If an email is a true catch-all and drops rejected emails silently, the status of that email cannot be detected. Some email server accepts the email regularly and later they send a reply email for the invalid ones saying that the address does not exists. Some companies send real email and wait up-to a certain time (max 24 hours) to check if they receive any such emails....
Hi, I have purchased 2 codes earlier. I m planning to purchase 1 more code. how does the Bonus lifetime credits work?
regards Julius
Founder Team
ReoonSupport
Oct 4, 2026
A: Thanks for the query. If you purchase one additional code, you will be upgraded from tier 2 to tier 3. The daily credit will get increased to 2100 credits per day in total. As a tier-2 user you have already received 220k instant (lifetime) credits. Once you activate the 3rd code, you will receive additional 140k instant (lifetime) credits to make it a total of 220k+140k=360k credits. We hope...
1) THREAD LIMIT. The docs say "You should not verify continuously in more than 5 threads using this endpoint." Is that limit counted per API key, per account, or per source IP? And what happens if it's exceeded — do you return an error, queue the request, or block the key?
2) CREDITS ON "UNKNOWN". Does a verification that returns "unknown" consume a credit? What about requests that...
Founder Team
ReoonSupport
Sep 29, 2026
A: Thanks for the queries. Here are the answers to your questions:
1) Thread Limit: The single email validation endpoint is designed for live/low-volume checks (e.g., website registration forms) with up to 5 parallel continuous connections. Temporary increases/bursts are acceptable. If you need to verify lists or large volumes at high speed, we recommend using the bulk verification API endpoint,...
Q: Locked out of account – No response from support
Hi Farhan,
I'm locked out of my account due to 2FA because I no longer have access to my original email address. I simply need to update my registered email to regain access.
I've contacted support through your contact form and email, but haven't received any response or even an acknowledgement. This is becoming really frustrating for such a straightforward request.
Can you please help resolve...
Share Reoon Email Verifier
Q: Real GDPR support?
Hello dear founder!
To use Reoon for our EU users we need two documents under GDPR:
1. A Data Processing Agreement under Article 28 (an online addendum we accept electronically is fine; it doesn't need to be signed on paper).
2. Standard Contractual Clauses (EU Commission 2021, Module 2) covering any processing on servers outside the EU/EEA.
Could you also confirm which legal entity we...
Share Reoon Email Verifier
Q: Catch All
when are you planning to release a feature for "catch-all" verifier?
ReoonSupport
Oct 10, 2026A: Thanks for the query. If an email is a true catch-all and drops rejected emails silently, the status of that email cannot be detected. Some email server accepts the email regularly and later they send a reply email for the invalid ones saying that the address does not exists. Some companies send real email and wait up-to a certain time (max 24 hours) to check if they receive any such emails....
Share Reoon Email Verifier
Q: If I buy 1 more code
Hi,
I have purchased 2 codes earlier.
I m planning to purchase 1 more code.
how does the Bonus lifetime credits work?
regards
Julius
ReoonSupport
Oct 4, 2026A: Thanks for the query. If you purchase one additional code, you will be upgraded from tier 2 to tier 3. The daily credit will get increased to 2100 credits per day in total. As a tier-2 user you have already received 220k instant (lifetime) credits. Once you activate the 3rd code, you will receive additional 140k instant (lifetime) credits to make it a total of 220k+140k=360k credits. We hope...
Share Reoon Email Verifier
Verified purchaser
Thanks for the response
Q: API questions
1) THREAD LIMIT. The docs say "You should not verify continuously in more
than 5 threads using this endpoint." Is that limit counted per API key,
per account, or per source IP? And what happens if it's exceeded — do
you return an error, queue the request, or block the key?
2) CREDITS ON "UNKNOWN". Does a verification that returns "unknown" consume
a credit? What about requests that...
ReoonSupport
Sep 29, 2026A: Thanks for the queries. Here are the answers to your questions:
1) Thread Limit:
The single email validation endpoint is designed for live/low-volume checks (e.g., website registration forms) with up to 5 parallel continuous connections. Temporary increases/bursts are acceptable. If you need to verify lists or large volumes at high speed, we recommend using the bulk verification API endpoint,...
Share Reoon Email Verifier