I am in the middle ground here
I am mid on this product and on the fence about a refund.
1. I really do not like the onboarding process. The OTP on setup works very poorly. On my Mac, it didn't just go to spam, it went into like hidden spam that I had to specifically look for. The other onboarding emails did not do this. Something about that system is flawed. I requested a new code 5 times before I found 1 and had to request a new one because it was still the wrong one.
2. There is not an ability to download each grouping separate. You can download all, all the 'safe' ones, you can download the really bad ones, but there is a grouping in the middle that includes 'risky' emails that gets lumped in with spammy ones, ones with filled inboxes, disposable ones, with "catch all" and I can not download separately. I want to delete all the 'disposable' ones in my list without getting 'catch alls'. This matters to me, now I have to download all and separate manually and delete the ones I don't need. Other similar ones I have paid for in the past as one off needs for agency clients didn't have this limitation.
3. The deal itself is really solid if you need to clean email as far as numbers and limits go on a monthly basis - if it works....
4. Not loving the reliability of markings. Emails that are marked as 'spam trap' and 'disposable' are shown as active people in my Kartra account opening and getting emails and with custom domains they are using in their business. They just don't appear to be as consistent as running through NeverBounce and KickBounce

ReoonSupport
Jan 6, 2025Thank you very much for sharing your experience. We appreciate your feedback. About the things we mentioned:
1. We provide email verification service and email sending is a different thing. We have to use a different company's service for that. Till now we are using NameCheap for that. It seems like the OTP issue is related to that. We have already started investigating that. Hopefully, soon this issue will be fixed. Thanks for notifying us about this issue.
2. We have created the groups based on the suggestions from our users. However, we can understand that some people may want to have a different grouping. If many people wants similar grouping, that can be surely added. However, you can always download all the results and clean the unwanted statuses from your excel viewer with just a few clicks.
3. Thanks for the opinion. The deal is designed in such a way that it cannot become a burden on us in the future. As every verification also costs us some money and the server load must be balanced, the deal is designed like that. We are focusing on long-term service quality and this is always our top priority.
4. If you believe a certain email is not disposable/spamtrap, please share that details in our support email. We will manually check that to find the reason behind that. Also please note that, many active emails become spamtrap after a few years (many companies do that). Also some non-renewed domains can become a disposable domain if that was purchased by a disposable email company. There are many many factors like that.
Feel free to contact our support at support@reoon.com. Let us know if you have any questions. Have a great day.