A: 1) When the chat finishes we need to have the whole chat sent to a specified mail address of ours so that it enters into our ticketing system, like chat apps such as Tawk do.
— We have Zapier integration. You can try to find there the best solution for you!
Here is the link: https://replain.cc/store/zapier

2) GDPR notification and approval by client. Is that available?
—Sure: https://replain.cc/how_to_be_gdpr_and_other_law_requirements_coincided

3) Widget placement. can we define where the widget should appear on the screen?
You can define the location and appearance oа the icon with Click-to-chat power-up: https://replain.cc/store/click-to-chat

4) Widget customization can be done as we want it (as the default looks a little outdated to be honest)?
—80k users would not agree with you))))) For this moment we don't allow it. Later we'll have some more options

5) white labelling mail send etc?
White labeling will be available by the end oа the year.