Surprised and impressed with the non existent support (Fixed already! See below
I bought six codes, tried to activate the codes but my codes were not connected. I did upload the codes thru their website, following their published path, but the codes never appeared. I think the problem was that I should have registered in their website before uploading the codes, but that was not said in their instructions to redeem the codes.
So I contacted support: no answer.
Then I contacted support with Appsumo. They answered right away and after checking all what I said, also contacted RTILA. No answer.
After a bit more than a week, I asked, and the Appsumo Support asked again. No answer from RTILA.
Hopefully that could be changed. In the meantime I cannot value better the service.
ADDED COMMENT:
I want to add that the issue was solved and got fully clarification from the RTILA team. 5 Tacos for them. The tool is really awsome.
RTILA
Sep 27, 2024JoseM, this is really unusual and something must have gone wrong somewhere in the communication flow. Please send an email to support@rtila.com or submit a ticket here:
https://rtila.com/support
Share all your codes and we will address this in not time. We have searched emails from AppSumo and all over our emails/tickets and could not locate any email from you. There is one new account containing Jose as a first name which we will reach out to immediately.