After the registering process (very smooth & straightforward) ... my credit balance is simply remaining at "0" (zero) and it should be at 20,000 (Tier 5). So, what am I missing & how does it get fixed? - - - Also, Is it possible to "stack" another Tier 5 on the same account for another 20,000 (for a total of 40,000 in the single account), and if so, what is the process for that?
Founder Team
Hazem_infinity
Dec 7, 2025
A: Can you check again the credits? It’s good now.
Yes, you can stack them just email us both invoices
Hi, can you tell me what constitutes using one credit?
Also in your FAQ's you said this: "Currently, there is no information available on the dashboard regarding credit reset times." [end quote]
But how can we know how credits we have left without having to contact support. This is not practical. Imagine I use up my credits and dont realise and then won't I incure a bill to pay?
Hey, I sent an email a couple of days ago about stacking two Tier 5 plans. I’ve already purchased the second one, but I haven’t received a response to my email yet. I might need this resolved fairly urgently because I’ll be using a lot of credits soon. Could you please help me with this? Thanks!
Founder Team
Hazem_infinity
Dec 5, 2025
A: Hi Fabian, I believe we reached out via email. Is this now resolved?
Q: Why not have a cached version of everything we do?
Let's say we run multiple reports for a specific domain or keyword - why not cache this data or store it so that when I want to check the data for that domain or keyword again it gives me the option to show the already analyzed and gathered data or fresh data and then only the fresh data will deduct credits?
Founder Team
Hazem_infinity
Dec 2, 2025
A: I already applied caching for almost all the tools. Where do you see it’s not cached?
Q: Credits at "0" from the start?
After the registering process (very smooth & straightforward) ... my credit balance is simply remaining at "0" (zero) and it should be at 20,000 (Tier 5). So, what am I missing & how does it get fixed? - - - Also, Is it possible to "stack" another Tier 5 on the same account for another 20,000 (for a total of 40,000 in the single account), and if so, what is the process for that?
Hazem_infinity
Dec 7, 2025A: Can you check again the credits? It’s good now.
Yes, you can stack them just email us both invoices
Share Semdash
Good now, Thanks.
Q: Credit use
Hi, can you tell me what constitutes using one credit?
Also in your FAQ's you said this: "Currently, there is no information available on the dashboard regarding credit reset times." [end quote]
But how can we know how credits we have left without having to contact support. This is not practical. Imagine I use up my credits and dont realise and then won't I incure a bill to pay?
Share Semdash
This is not a private email, this is their support email
Q: Help with merging credits
Hey, I sent an email a couple of days ago about stacking two Tier 5 plans. I’ve already purchased the second one, but I haven’t received a response to my email yet. I might need this resolved fairly urgently because I’ll be using a lot of credits soon. Could you please help me with this?
Thanks!
Hazem_infinity
Dec 5, 2025A: Hi Fabian, I believe we reached out via email. Is this now resolved?
Share Semdash
Verified purchaser
I still have no answer :(
Verified purchaser
I already sent the two invoices, I'm waiting for the merge and it would be useful to have a "reset credits" day to know when that happens.
Verified purchaser
Hey Hazem, thank you for your reply. This is not resolved yet. I already sent the two invoices, but the credits remain the same
Q: Top up credits?
Hi Josh,
What are the options if we use all our monthly credits?
Can we do one time purchases of 'top up' credits for heavy months?
Regards,
Matt
Hazem_infinity
Dec 2, 2025A: We offer up to 20K monthly credits on tier 5
Share Semdash
Verified purchaser
Ok you've answered a question I didn't ask, bizzarely I've seen this several times in these questions.
I'm going to take the answer to my question as: 'Switch to a monthly plan' - is that correct?
To answer your question, yes you can.
Q: Why not have a cached version of everything we do?
Let's say we run multiple reports for a specific domain or keyword - why not cache this data or store it so that when I want to check the data for that domain or keyword again it gives me the option to show the already analyzed and gathered data or fresh data and then only the fresh data will deduct credits?
Hazem_infinity
Dec 2, 2025A: I already applied caching for almost all the tools. Where do you see it’s not cached?
Share Semdash
cause if it's cached you won't spend credits LOL
Verified purchaser
I get that part but if they rethink they might sell more subscriptions.