Q: No Support? And most updated data is March 15. Another Dead SAAS?
Since when did support stop answering? 48 hrs ago
Founder Team
Hazem_infinity
Apr 18, 2026
A: We typically reply to all support queries within 24h. Please email [email protected] again and I’ll look into why it took longer to resolve your issue.
For the record, in the last 30 days we shipped 8 new updates, replied to 175 support queries and updated over 600M keywords data
Hello, my earlybird subscription yearly payment was charged without prior notice. There is no possibility to cancel subscription through dashboard, also for 6 days after several emails to support, I have not received any feeedback on the matter.
Why the support is not answering and why the cancellation is not done to be easy and hassle-free ?
update to my case above: now on 14th, still no answers from support, no clarification, nothing. The level of support is poor, and cancelling subscription seems to be impossible.
Since when did support stop answering? Seems to be buggy but no response from their support chat or email.
Founder Team
Adam_win
Mar 6, 2026
A: On the contrary, we respond to support emails within 24 hours, and I believe you’ve already received a reply regarding your issue.
As mentioned in our response, the domains you analyzed either had no search traffic or were very new with very low visibility in Google. Because of that, our platform simply doesn’t have data for them — this isn’t a bug.
This was not the first time that I had tried to get support from you for this issue, and also not the only time that a domain wouldn't work. But I guess you fixed it today, so thanks for that.
Q: No Support? And most updated data is March 15. Another Dead SAAS?
Since when did support stop answering? 48 hrs ago
Hazem_infinity
Apr 18, 2026A: We typically reply to all support queries within 24h. Please email [email protected] again and I’ll look into why it took longer to resolve your issue.
For the record, in the last 30 days we shipped 8 new updates, replied to 175 support queries and updated over 600M keywords data
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Q: Support and subscription cancellation issues
Hello,
my earlybird subscription yearly payment was charged without prior notice. There is no possibility to cancel subscription through dashboard, also for 6 days after several emails to support, I have not received any feeedback on the matter.
Why the support is not answering and why the cancellation is not done to be easy and hassle-free ?
Share Semdash
update to my case above: now on 14th, still no answers from support, no clarification, nothing. The level of support is poor, and cancelling subscription seems to be impossible.
Q: No support?
Since when did support stop answering? Seems to be buggy but no response from their support chat or email.
Adam_win
Mar 6, 2026A: On the contrary, we respond to support emails within 24 hours, and I believe you’ve already received a reply regarding your issue.
As mentioned in our response, the domains you analyzed either had no search traffic or were very new with very low visibility in Google. Because of that, our platform simply doesn’t have data for them — this isn’t a bug.
Share Semdash
This was not the first time that I had tried to get support from you for this issue, and also not the only time that a domain wouldn't work. But I guess you fixed it today, so thanks for that.
Q: Will Semdash Return?
Hello — Any chance of Semdash returning to AppSumo?
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Q: Credits
Why aren’t my lifetime credits showing in my account? I have just signed up and not getting email response.
Adam_win
Mar 6, 2026A: just following up to see if this has been resolved already?
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