After the registering process (very smooth & straightforward) ... my credit balance is simply remaining at "0" (zero) and it should be at 20,000 (Tier 5). So, what am I missing & how does it get fixed? - - - Also, Is it possible to "stack" another Tier 5 on the same account for another 20,000 (for a total of 40,000 in the single account), and if so, what is the process for that?
Founder Team
Hazem_infinity
Dec 7, 2025
A: Can you check again the credits? It’s good now.
Yes, you can stack them just email us both invoices
Hi, can you tell me what constitutes using one credit?
Also in your FAQ's you said this: "Currently, there is no information available on the dashboard regarding credit reset times." [end quote]
But how can we know how credits we have left without having to contact support. This is not practical. Imagine I use up my credits and dont realise and then won't I incure a bill to pay?
Hey, I sent an email a couple of days ago about stacking two Tier 5 plans. I’ve already purchased the second one, but I haven’t received a response to my email yet. I might need this resolved fairly urgently because I’ll be using a lot of credits soon. Could you please help me with this? Thanks!
Founder Team
Hazem_infinity
Dec 5, 2025
A: Hi Fabian, I believe we reached out via email. Is this now resolved?
have sent most of the emails through the website's widget, so the subject should be generic: "Re: New Contact form submission from OpenWidget at ...". However, I sent a new one to the email thread with the subject "Request to merge credits - urgent" so you can identify it easily.
Q: Keyword Lists
Is there a limit to how many keyword lists we can have in each tier?
Hazem_infinity
Dec 11, 2025A: Good question! Currently it’s uncapped to gauge how users use it and what limits actually make sense
Share Semdash
Q: When can I expect to receive the money after almost two months?
Why doesn't Semdash adhere to its 30-day money-back guarantee?
Share Semdash
Q: Credits at "0" from the start?
After the registering process (very smooth & straightforward) ... my credit balance is simply remaining at "0" (zero) and it should be at 20,000 (Tier 5). So, what am I missing & how does it get fixed? - - - Also, Is it possible to "stack" another Tier 5 on the same account for another 20,000 (for a total of 40,000 in the single account), and if so, what is the process for that?
Hazem_infinity
Dec 7, 2025A: Can you check again the credits? It’s good now.
Yes, you can stack them just email us both invoices
Share Semdash
Good now, Thanks.
Q: Credit use
Hi, can you tell me what constitutes using one credit?
Also in your FAQ's you said this: "Currently, there is no information available on the dashboard regarding credit reset times." [end quote]
But how can we know how credits we have left without having to contact support. This is not practical. Imagine I use up my credits and dont realise and then won't I incure a bill to pay?
Share Semdash
This is not a private email, this is their support email
Q: Help with merging credits
Hey, I sent an email a couple of days ago about stacking two Tier 5 plans. I’ve already purchased the second one, but I haven’t received a response to my email yet. I might need this resolved fairly urgently because I’ll be using a lot of credits soon. Could you please help me with this?
Thanks!
Hazem_infinity
Dec 5, 2025A: Hi Fabian, I believe we reached out via email. Is this now resolved?
Share Semdash
Verified purchaser
I still have no answer :(
Verified purchaser
I already sent the two invoices, I'm waiting for the merge and it would be useful to have a "reset credits" day to know when that happens.
Verified purchaser
Hey Hazem, thank you for your reply. This is not resolved yet. I already sent the two invoices, but the credits remain the same
Verified purchaser
December 8th and problem not solved.. I don't know why it takes so much if it's just an activation and I already sent everything required
Hi Fabian, can you tell me which email did you send us like ” email subject”
Verified purchaser
have sent most of the emails through the website's widget, so the subject should be generic: "Re: New Contact form submission from OpenWidget at ...". However, I sent a new one to the email thread with the subject "Request to merge credits - urgent" so you can identify it easily.
Got it! Can you check your account again now?
Verified purchaser
All good now!! thank you