Q: I need to understand this new change I purchased the $49 tier back in February
I purchased the $49 tier back in February. I am near 5k contacts. I paid for the empire add-on; now I see the lifetime deal is $29. Do I have to pay for the pro once I surpass 5k contacts? Because on the pricing page the next level is 15k contacts for $39/month What will be charged for 10k contacts? I am little confused.
Founder Team
Luka_originals
Jul 6, 2026
A: Hi again — happy to clear this up, because I can absolutely see why it's confusing.
A few things to put your mind at ease:
Your $49 lifetime deal is still yours, exactly as purchased. It's a one-time deal — you never pay monthly for it — and it covers you up to 5,000 contacts. The $29 you're seeing now is simply our current lifetime offer; it doesn't change, reduce, or replace what you...
Hi. I tried to contact you via email. Even considering delay because of holliday - I cannot wait so long for solution. I know you creators will see this message here. I thought that I have a problem with a new list/confirmation/automation but it happened, that I notice, that SINCE MAY NO AUTOMATION IS BEING TRIGGERED AND DELIVERED TO MY NEW SUBSCRIBERS!!!!! I got some feedback from some of my subscribers and started researching. It now looks like Sendfox is not working at all now. Please help me!!!!
Founder Team
Luka_originals
Jul 6, 2026
A: Hi — I'm truly sorry, and I want you to know we're treating this seriously. Automations not reaching your new subscribers is exactly the kind of problem that needs a real fix, not a canned reply — so let's get straight to it, and I'm sorry your earlier email hasn't been answered yet.
To investigate right away, we need to look at your specific account. Please email [email protected] with the...
Since the update what use to be so simple took much longer in the new email editor. Now I have to make a serious decision, because I am near the 5k contacts limit. This is so disheartening that they took away other tiers. I was planning to upgrade to tier 3. Another lost opportunity. I have to find another email marketing tool or just invest in Systeme.io which have an unlimited plan.
Founder Team
Luka_originals
Jul 6, 2026
A: Hi — I really appreciate you being honest, and I'm sorry this has felt so disheartening. Both of your frustrations are fair, so let me address them properly rather than brush them off.
On the editor: the recent overhaul was a big change, and we know some things that used to feel quick now take a little relearning. That feedback is genuinely reaching the team and we're actively refining it. If...
so Ive bought this, just got round to activating it and cannot see how to upgrade my LTD, it seems to want me to pay monthly, im confused, a lifetime deal that you pay monthly for, am I being dumb?
Founder Team
Luka_originals
Jul 6, 2026
A: Not dumb at all! This trips up a lot of people, so let me clear it up.
Your lifetime deal is exactly that: a one-time purchase. You never pay monthly for it, and it doesn't expire — what you bought is yours to keep and use as-is, at no recurring cost.
The monthly pricing you're seeing isn't a charge for your lifetime deal. It's a separate, optional upgrade — our monthly (Pro) plan — for...
Q: What happens after the lifetime send limit is reached for the plan?
Share SendFox
Q: I need to understand this new change I purchased the $49 tier back in February
I purchased the $49 tier back in February. I am near 5k contacts. I paid for the empire add-on; now I see the lifetime deal is $29. Do I have to pay for the pro once I surpass 5k contacts? Because on the pricing page the next level is 15k contacts for $39/month
What will be charged for 10k contacts? I am little confused.
Luka_originals
Jul 6, 2026A: Hi again — happy to clear this up, because I can absolutely see why it's confusing.
A few things to put your mind at ease:
Your $49 lifetime deal is still yours, exactly as purchased. It's a one-time deal — you never pay monthly for it — and it covers you up to 5,000 contacts. The $29 you're seeing now is simply our current lifetime offer; it doesn't change, reduce, or replace what you...
Share SendFox
Q: NO AUTOMATION WORKING SINCE MAY!!!!
Hi. I tried to contact you via email.
Even considering delay because of holliday - I cannot wait so long for solution.
I know you creators will see this message here.
I thought that I have a problem with a new list/confirmation/automation but it happened, that I notice, that SINCE MAY NO AUTOMATION IS BEING TRIGGERED AND DELIVERED TO MY NEW SUBSCRIBERS!!!!!
I got some feedback from some of my subscribers and started researching. It now looks like Sendfox is not working at all now.
Please help me!!!!
Luka_originals
Jul 6, 2026A: Hi — I'm truly sorry, and I want you to know we're treating this seriously. Automations not reaching your new subscribers is exactly the kind of problem that needs a real fix, not a canned reply — so let's get straight to it, and I'm sorry your earlier email hasn't been answered yet.
To investigate right away, we need to look at your specific account. Please email [email protected] with the...
Share SendFox
Check this case please #1286852
Unfortunately I opened another ticket with information about never answered one and still no reaction
..
Q: Why did you take away other tiers?
Since the update what use to be so simple took much longer in the new email editor. Now I have to make a serious decision, because I am near the 5k contacts limit. This is so disheartening that they took away other tiers. I was planning to upgrade to tier 3. Another lost opportunity. I have to find another email marketing tool or just invest in Systeme.io which have an unlimited plan.
Luka_originals
Jul 6, 2026A: Hi — I really appreciate you being honest, and I'm sorry this has felt so disheartening. Both of your frustrations are fair, so let me address them properly rather than brush them off.
On the editor: the recent overhaul was a big change, and we know some things that used to feel quick now take a little relearning. That feedback is genuinely reaching the team and we're actively refining it. If...
Share SendFox
Q: Am I being dumb
so Ive bought this, just got round to activating it and cannot see how to upgrade my LTD, it seems to want me to pay monthly, im confused, a lifetime deal that you pay monthly for, am I being dumb?
Luka_originals
Jul 6, 2026A: Not dumb at all! This trips up a lot of people, so let me clear it up.
Your lifetime deal is exactly that: a one-time purchase. You never pay monthly for it, and it doesn't expire — what you bought is yours to keep and use as-is, at no recurring cost.
The monthly pricing you're seeing isn't a charge for your lifetime deal. It's a separate, optional upgrade — our monthly (Pro) plan — for...
Share SendFox
This is so disheartening that they took away other tiers.