Great idea, but only half-baked
I at times need to send and request files from customers. As E-Mail safety is being implemented, it is getting harder and harder to get all the files you need, as file formats are blanket removed by servers.
I currently use sftpCloud (https://appsumo.com/products/sftpcloud/) which works great, but it does require user maintenance, so I figured I would try SinoSend.
At it's core, I like it - But it is not ready for primetime. The User interface is clunky at best. When I added my own domain, it seemed to work, but the setup didn't stay in the UI until after the third time I added it. Likewise, when i sent a file, the sender was support@sinosend.com, and not filemanager@mydomain.com.
You are able to upload your Logo - but the logo doesn't show anywhere - Not on the download page, not on the upload page and not in the email. Speaking of the Download page, any UX designer will certainly need an ambulance after that heart attack.
I hope that SinoSend can get the product polished, and from the roadmap, but until they do, I will be continuing with sharing files using my sftp server.
Rishi_Sinosend
Edited Dec 11, 2024Thank you for the excellent review — honest and helpful.
We’ve been able to turn a few 3-star reviews into 4 and even 5 stars with consistent improvements, and we hope to earn the same from you over time.
At our core, we are a file transfer service; unlike services like WeTransfer, Dropbox, or Google Drive, we allow you to serve files directly from your domain. Plus, with our next update, you'll be able to send transfer emails from your authorised domains. Currently, transfers are sent via our domain, sinosend.com, as our servers are optimised and well-recognized by ISPs to ensure successful delivery to inboxes. Ofcourse you can also copy the link and send that to your recipient directly.
We do, however assure your recipient by appearing as "Jane Doe" with a “Reply-To” to your address i.e filemanager@mydomain.com instead of ours, which is how WeTransfer operates. Dropbox on the other hand has a noreply@dropbox.com even for the enterprise plans! -- none of these services allow you to send emails from your domain names, I'm guessing they worry about deliverability and sender reputation of custom domain names.
Regarding profile images, they do appear in your download portal, but thats only for the profile image. You’re right about the company logo not being there yet, we’re already working on adding that in an upcoming customization rollout.
Thank you for sticking with us, and stay tuned for more updates!
Once again, we truly appreciate your thoughtful review.