Q: How does it differ or add value if compared with MoreGoodReviews?

Also moregoodreviews is having better limits.

UnauthPLUSJun 19, 2025
Founder Team
Samesh_W

Samesh_W

Edited Jun 19, 2025

A: Hey, great question! The main difference between Spokk and other reputation management tools like MoreGoodReviews is that we focus just as much on collecting meaningful feedback as we do on generating reviews—and that adds a lot of value.

1) Feedback helps you retain customers.
Spokk doesn't just ask for a single star rating—we capture ratings for individual feedback attributes, written comments, selected services and staff performance ratings. This gives you a full view of the customer experience and helps you identify exactly where things can be improved.

2) Reviews help you attract new customers.
Because we collect high-quality feedback, our AI-generated review drafts aren’t generic—they’re personalized based on the actual customer experience. That makes them more authentic and more likely to get posted on Google.

If you're bringing in new customers but losing the old ones, that's not a successful business—that's just good marketing. There's a saying that the cost of getting a new customer is higher than that of retaining an old one!

So when you combine both feedback and reviews with Spokk, you get a complete system that helps you improve your business and grow your reputation.

Let me know if that answers your question!

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