Q: hi can I also download transcripts from tiktok videos?
Founder Team
Support_SurFastVideoDownloader
Dec 1, 2025
A: Hello Monica 91, thanks for your question. You can download TikTok videos, however, the transcript is not included. Let me know if you have more questions.
I plan to upgrade our computers in the next year. We have 2 of them. Will i be able to transfer the license to the new 2 computers and deactivate the old 2 computers? Or if a motherboard or hard drive has an issue and needs to be replaced in the future?
Founder Team
Support_SurFastVideoDownloader
Dec 1, 2025
A: Hello 411Graphics, thanks very much for contacting us. We will ensure your lifetime access to SurFast Video Downloader. No matter what reason it is, as long as you can't use the license to activate the SurFast Video Downloader Pro version, you can contact us to reset your license and regain the Pro version. Let me know if you have any more questions about the license and software. Thanks!
Q: I'm planning to buy the app, however the price at appsumo.com & nablamind.com is significantly different, why?
Founder Team
Support_SurFastVideoDownloader
Nov 28, 2025
A: Hello! The price difference you're seeing is intentional and a common strategy for tools featured on AppSumo. AppSumo specializes in limited-time lifetime deals at deeply discounted rates to help new products like ours reach a wider audience quickly—think of it as a promotional boost for "Sumo-lings". On our official site at nablamind.com, we offer the full standard pricing to reflect ongoing...
Hello, There is only one version of SurFast Video Downloader, with no feature differences. On our website, a single license covers three Windows or Mac PCs, but one code cannot be used on two different systems. In contrast, the AppSumo license is cross-platform and valid for two PCs. While this offers one less seat, the cross-platform capability can save you significantly.
i log into my account that hosts videos in the "private" tab. Then I click "download" but when I do that, the tool tells me to log into my pages via the "private" tab, and can't parse my videos -- which is exactly what I just did. Can you clarify why it's telling me to do something that I'm already doing?
Founder Team
Support_SurFastVideoDownloader
Nov 26, 2025
A: Hello Vik, thanks for contacting us. This notice also appears when a download failure or the site is not supported. Would you please share which platform you were trying to download videos from? You can share the video link to support@nablamind.com and we will check it.
Also, you can try these solution to see any change: 1. Check VPN: If you’re using a VPN, disable it and test SurFast Video...
Q: Video on Member Site
Can I download videos that are uploaded to the site and are only available to members?
Share SurFast Video Downloader
Q: hi can I also download transcripts from tiktok videos?
Support_SurFastVideoDownloader
Dec 1, 2025A: Hello Monica 91, thanks for your question. You can download TikTok videos, however, the transcript is not included. Let me know if you have more questions.
Share SurFast Video Downloader
Q: License Question
I plan to upgrade our computers in the next year. We have 2 of them.
Will i be able to transfer the license to the new 2 computers and deactivate the old 2 computers? Or if a motherboard or hard drive has an issue and needs to be replaced in the future?
Support_SurFastVideoDownloader
Dec 1, 2025A: Hello 411Graphics, thanks very much for contacting us. We will ensure your lifetime access to SurFast Video Downloader. No matter what reason it is, as long as you can't use the license to activate the SurFast Video Downloader Pro version, you can contact us to reset your license and regain the Pro version.
Let me know if you have any more questions about the license and software. Thanks!
Share SurFast Video Downloader
Q: I'm planning to buy the app, however the price at appsumo.com & nablamind.com is significantly different, why?
Support_SurFastVideoDownloader
Nov 28, 2025A: Hello! The price difference you're seeing is intentional and a common strategy for tools featured on AppSumo. AppSumo specializes in limited-time lifetime deals at deeply discounted rates to help new products like ours reach a wider audience quickly—think of it as a promotional boost for "Sumo-lings". On our official site at nablamind.com, we offer the full standard pricing to reflect ongoing...
Share SurFast Video Downloader
Verified purchaser
Is there any different in features (i.e. upgrade, tech support, etc)?
Hello,
There is only one version of SurFast Video Downloader, with no feature differences.
On our website, a single license covers three Windows or Mac PCs, but one code cannot be used on two different systems.
In contrast, the AppSumo license is cross-platform and valid for two PCs. While this offers one less seat, the cross-platform capability can save you significantly.
Q: I'm finding the app doesn't work
i log into my account that hosts videos in the "private" tab. Then I click "download" but when I do that, the tool tells me to log into my pages via the "private" tab, and can't parse my videos -- which is exactly what I just did. Can you clarify why it's telling me to do something that I'm already doing?
Support_SurFastVideoDownloader
Nov 26, 2025A: Hello Vik, thanks for contacting us. This notice also appears when a download failure or the site is not supported. Would you please share which platform you were trying to download videos from? You can share the video link to support@nablamind.com and we will check it.
Also, you can try these solution to see any change:
1. Check VPN: If you’re using a VPN, disable it and test SurFast Video...
Share SurFast Video Downloader