Tactful Cognitive Helpdesk

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    Managing customer engagements across channels can be challenging for any business. (“I can’t find their refund request in this inbox, but I did find a coupon for toothpaste.”)

    If you don’t answer your customer inquiries and requests in a timely manner, you run the risk of losing them entirely.

    You need a way to manage customer support across channels while creating and managing ticketing—all in one place.

    Introducing Tactful Cognitive Helpdesk.

    TL;DR

    Talk to customers from multiple channels, like website live chat, chatbot, social, and Facebook Messenger—all from one dashboard
    Alternative to: Zendesk, Freshdesk, and Intercom
    Automate FAQs using Tactful’s AI chatbot to give your agents the opportunity to focus on more complex tasks
    Best for: Ecommerce stores, startups, and small businesses looking to deliver efficient, best-in-class customer support

    Overview

    Tactful Cognitive Helpdesk is an all-in-one, AI-powered omnichannel customer support platform with ticketing, CRM, help desks, and automation technologies.

    With Tactful Cognitive Helpdesk, live agents can manage all live conversations on Facebook Messenger, Facebook comments, and your website from one unified desktop.

    The agent dashboard displays a 360-degree view of customer interactions across channels by tracking all the information you need to understand the customer journey.

    As you track customer information, past and present purchases, and interactions, you’ll be able to uncover customer intentions to provide better recommendations and solutions.

    Agent dashboard

    Conduct all omnichannel customer engagement management and live chat from the agent dashboard!

    Get started by connecting to Facebook Messenger, WhatsApp, web chat, or from the Agent Desktop dashboard.

    Once you’re connected, your agents will be able to communicate with customers across channels, keeping a record of requests and conversations.

    Provide multilingual AI-powered self-service that automatically localizes your language and dialect to match the customer’s (currently supporting English and Arabic, with more to come!).

    Channels configuration

    Connect different channels to provide better support to your customers on the channels of their choice.

    With an integrated ticketing system in the same interface, you can simplify and organize operations by keeping all the support tickets in one place.

    The system lets you place customer tickets and then assign and manage requests to an agent or team.

    You’ll be able to provide personalized support with AI-powered routing technology that lets you intelligently route requests and conversations to the right agent automatically.

    Ticketing dashboard

    Capture, track, prioritize and solve customer support tickets, all in one place.

    Want to save time resolving simple, common issues? With the advanced help desk automation feature, you can help customers help themselves with self-service options.

    Automatically convert booking, refund, or purchasing requests into a placed order through the AI-powered self-service feature.

    You can also place cancellations or complaint requests about products automatically with no need for agent support.

    These self-service options allow you to free up time spent on repetitive tasks and enable your team to focus on more complex requests.

    AI intent manager

    Use the no-code AI management and training dashboard to empower customers with self-service options!

    It’s time to stop shifting through support conversations and requests with a spreadsheet and a prayer. ("I'll answer the email from a month ago first, then the email from three weeks ago. #prioritizing")

    Tactful Cognitive Helpdesk gives you one centralized dashboard to manage omnichannel communication and ticketing, so you never lose track of another customer request.

    Make your customer support process easier and faster than ever before.

    Get lifetime access to Tactful Cognitive Helpdesk today!

    Plans & features

    Deal terms & conditions

    • Lifetime access to Tactful Cognitive Helpdesk Cognitive Care Plan
    • No codes, no stacking—just choose the plan that's right for you
    • You must activate your license within 60 days of purchase
    • All future Cognitive Care Plan updates
    • Ability to upgrade or downgrade between 4 license tiers
    • Only for new Tactful Cognitive Helpdesk users who do not have existing accounts
    • AI chatbot and FAQ: Up to 20 intents and 500 CMS searchable items
    • 300,000 database records
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    60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

    Features included in all plans

    • Omnichannel live support dashboard and Unified Agent Desktop
    • Customer profile management
    • Live engagement monitoring system
    • Customizable webchat plugin
    • Knowledgebase, content management, and ticketing systems
    • Customer engagement analytics

    From the founders

    September 09, 2021

    Hey, Sumo-lings! 👋 I’m Mo, CEO at Tactful AI.

    We are super excited to share Tactful Cognitive Helpdesk with you today!

    Over the past 6 years, we have worked with Tier 1 customers to build a platform that helps businesses engage, convert, and retain customers across channels with ease.

    The solution is built using an AI and data-centric approach so businesses can also reduce costs and boost efficiency in every aspect.

    Today, Tactful helps customers around the world manage over 8,000,000 conversations every month with staggering results are, and the numbers are growing:

    🌮 Boost customer retention by up to 60%

    🌮 Boost channel conversion by up to 250%

    🌮 Reduce costs by up to 80%

    ===

    How do businesses use Tactful AI?

    🚀 Self-Service:

    💬 AI Chatbot understands the customer's intent & provides immediate answers 24/7

    💬 Customers can search for products & services using natural language

    💬 Customers submit ANY request type automatically using AI ticketing automation

    🚀 Live Support:

    💬 Customers can request to talk with a live agent

    💬 Agents can monitor engagements & connect with customers interactively

    💬 Agents can see customer journeys and use AI to automate answers in a live conversation

    🚀 Sales & Marketing:

    💬 Customers can find & order products from chat

    💬 Upsell by sending existing customers offers based on their previous interactions

    💬 Send updates & information to customers on Facebook & Whatsapp

    ===

    Now, there are many communication tools on the market, right? Here is why you might want to consider Tactful AI:

    🌮 Omnichannel: allows your agents to manage all live conversations from one unified desktop

    🌮 No-code AI management: effortlessly train your dashboard to empower customers with self-service options

    🌮 AI Chatbot: automatically answer your customers inquires & automate customer support using AI

    🌮 Ticketing: Capture, track, prioritize & solve customer support tickets all in one place

    🌮 Outbound Campaigns: Create personalized outbound campaigns based on previous customer interactions.

    🌮 Zapier Integrations: Easily integrate Tactful Cognitive Helpdesk with the most popular tools that you use via Zapier. Shopify, Wordpress, Wix, BigCommerce, Weebly, MailChimp, ZohoCRM, PipeDrive and more.

    ===

    Today we bring Tactful to all Sumo-lings and the growing AppSumo community because we would love to share all the great features and benefits the product delivers, and also have you as life-long product’s ambassadors :).

    We hope you enjoy Tactful AI and we are ready to answer any questions that you may have.

    ⚡️ Roadmap https://trello.com/b/0Q8uJ3Iy/tactful-ai-roadmap

    ⚡️ Knowledgebase https://support.tactful.ai/

    ⚡️ Facebook Community https://fb.com/groups/tactful.community

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