3.5
Taco ratings
Customers have praised Thoughtly for its intuitive UI, powerful AI agent learning, and outstanding value. While there have been some reports of delayed support responses and glitches in the system, these issues appear to be minor and infrequent. Overall, Thoughtly seems to be a solid choice for those looking to automate calls with AI voice agents, launch SMS campaigns, and sync CRM data in real time.
AI-powered summary of customer reviews
Verified purchaser
Ahmazing Support, Powerful Game Changing Disruption
I dont understand the less than positive reviews of our colleagues. I have had nothing but stellar responses by this nimble team. Liv is my hero and I am her fanboy. On to the magic. What if you could hire not one, not two, but a host of Filipino assistants, pay them virtually nothing and then work them 24/7? If you could, you should be arrested for slave labor.
Now comes that advent of AI and Thoughtly. I have now deployed both inbound and outbound assistants who have perfect diction, can think on the fly, are always bubbly and available 24/7, and my conscience is clear.
What is not there to love?
Finally, there is a massive amount of documentation that has answered all of my questions and then some. If I could, I would max out my tiers (sold out at the time of this writing). This platform is one of those opportunities that seldom come around.
Double finally, for the folks complaining about verification. It is not Thoughtly, it is Twilio. if you are not familiar with Twilio, they are sticklers and Thoughtly can only do so much.
Mad Hat Tip,
Tevis
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Verified purchaser
Potential but Customer / technical Support isn't "supporting"
I stacked tier 4 based on the outstanding potential. However, I have multiple outstanding support requests (Ticket #1905) with no response in weeks, not days. it seems like a simple issue (Business Verification) that could be resolved easily if an attempt to provide customer service / technical support is ever actually made.
Considering that this is a pricey APPSUMO deal that is not refundable, this is hard to accept.
Carlos_Thoughtly
Edited Feb 7, 2025Hey! I’ve reviewed your ticket (#1905) and the details of your case. Based on our records, the ticket was opened on January 11th, and Liv responded on January 14th. After that, we didn’t receive any further communication from your end until two hours ago. You can see the full timeline in this image: https://imgur.com/a/QwQrDOj
While I understand your frustration, it’s important to note that our...
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Verified purchaser
5 tacos
Great product! Improving steadily. This team is going after the biggest in the space and aiming for number one! Happy customer
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Verified purchaser
The best LTD I have ever purchased
I've purchased many products from AppSumo, but this one truly shines above the rest.
Choosing the right tier was a difficult decision, especially after reading some unfavorable reviews regarding customer support.
Ultimately, I decided on tier 5, and I'm thrilled with my decision.
Although there's room for improvement in customer support, I trust that they will address all inquiries effectively after this launch.
Hats off to the Thoughtly team for an outstanding product!
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Verified purchaser
Thoughtly's Biggest Flaw? They Simply Don’t Care About Customers
I saw a lot of potential in this product, but Thoughtly provides absolutely no support. I don’t know why, but they just don’t seem to care about their customers. I bought the smallest tier to test how it performs, and I had a few questions, so I reached out to their support team.
They have a chatbot on their website that keeps popping up annoyingly, asking, "How can we help you?" over and over again. But when I clicked on it, I was handed off to an AI chatbot. No matter how many times I asked to speak with a real person, it kept redirecting me, eventually suggesting I join their Slack community to get help from "experts." That was incredibly frustrating.
Then I discovered that Thoughtly has a marketplace or maybe it's just their own team offering paid services to manage Thoughtly accounts. It almost feels like a tactic: ignore customer support requests, then push users toward paid services.
They also offer an option to book a demo call. Since I initially bought the first tier and planned to upgrade, I tried booking a meeting within the first week. But the earliest available date was more than 21 days away, which made it completely useless for me.
It’s been eight days now, and their lifetime deal is about to end, yet I’m still stuck with unresolved integration issues with Google Sheets. They generated a support ticket but never followed up. The only reason I’m even giving this one star is that the product itself seems good. Otherwise, based on customer support alone, they deserve zero stars.
I initially considered purchasing the highest tier, but thankfully, I didn’t because in the end, I’d probably have to pay extra for their "expert services" just to get basic support. And forget about a money-back guarantee; they don’t offer one, likely because they know they won’t respond to refund requests.
If you’re a developer or have deep technical knowledge, maybe this product will work for you. But for the average user, it’s a waste of money. Be careful before investing in Thoughtly.
Carlos_Thoughtly
Edited Feb 7, 2025Hi Sajid,
First, I want to sincerely apologize for the frustration you’ve experienced. We dropped the ball here, and I take full responsibility. After reviewing Intercom, I see your ticket from 8 days ago wasn’t properly assigned due to a misconfiguration. That’s on us, and we’re fixing it immediately.
Regarding the Google Sheets issue, trust me, we’re just as frustrated. Google has been tough...
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