Q: Users doesn't receive confirmation emails
Hello,
I have a problem with my Tidycal : my users doesn't receive a confirmation email after booking. They just receive remainder email or confirmation email when rescheduling but not at the initial booking. Can you explain me why ?
Thanks
Natasha_originals
Sep 15, 2024A: Hello ORIS,
Thank you for your email and your question.
Only you will be receiving TidyCal invites, and your clients will receive invites from you directly.
Coming from the address of your primary calendar.
This is made on purpose like this, so the email booking confirmation for your clients comes from you directly and not from TidyCal.
Only in the event people don't have their email addresses and calendars integrated will the booker get a booking invite/confirmation from TidyCal.
With kind regards,
Team Originals