Q: About message limits
We purchased plan 7, we've run some tests, and honestly, it seems crazy to us that it's only 200,000 messages, and it's not 200,000 conversations. That would make sense. But if the customer asks and the bot answers, each interaction is a message. On average, let's say a conversation can have about 20 messages. We're talking about only 10,000 conversations. I'm raising this because another option here at appsumo offers up to 60,000 conversations in its top plan. Would it be possible for you to reevaluate these limits, or is it beyond our reach? And if not, how much would the additional message packs cost?
And how does the 100M character limit apply here? That is, whichever comes first? The 200,000 messages or the 100M characters?
tinytalk
Jul 12, 2025A: Hello!
Thank you for the feedback. We count on message basis as this is a more transparent unit for fair usage of our infrastructure. A conversation could potentially have millions of messages, leading to abuse and misuse. But perhaps one thing to clarify; we count only one side of the conversation, for instance; user sends a message, bot replies, this counts as 1 message, which makes 200K messages actually 400K messages. I don't have the add-on message costs with me at the moment as they are not yet available, but feel free to reach out via support@tinytalk.ai and we'd be happy to help!
As for 100M character limit, this is for your knowledge base and the resources that you upload, imagine as a storage space of your database that we reserve for your account.
Character limits are account-wide and do not reset every month.
Message limits are account-wide and does reset every month.
Hope this helps!
All the best,
Oscar