Q: Support needed- No "Help & Feedback" option in my account; transcribed video not visible in account
Hi, The programme did not work for me as I uploaded a video of 90 min, which was taken off my 120 min, but it is not visible under "Transcribed files" - there it says "No content". Moreover there is no way to contact customer service - supposedly there should be a "Help & Feedback" option in my account, but this is not the case, only the "My library" option is there.
Also when I wanted to use...
Founder Team
armel_beaudry
Nov 1, 2025
A: Hi Stefanieriemer,
I am sorry you are having issues with Trebble. I will be to look into your account directly to see what is happening. If that is okay with you, could you go on the Trebble website and use the chat in the bottom right corner. If you send a message there, We should be able to help you and help recover your lost minutes and figure out what went wrong.
1. Can I record into Trebble? On Descript I can directly use it to record into a file and I find this quite practical. 2. What about multi-user capabilities? I want to be able to handle my files, but I have an assistant who is doing the bulk of the editing. Does Trebble allow that?
Founder Team
armel_beaudry
Nov 1, 2025
A: Hi Bluemel,
1. You can record audio directly from Trebble. We do not yet allow you to record video directly from Trebble. 2. We do not have multi-user capabilities. Trebble does not allow you to have multiple users under the same account. I hope that answers your question.
A: Hi Ferorolab, Yes it is coming. Matter of fact, you can give you early access to it if you are interested. Just email me at armelbeaudry@trebble.fm or reach out via the chat on the website and we will give you access to it.
There hasn't been any change in the roadmap since 2023, and comments here haven't been answered for a while. Likewise, nothing has happened on the social media channels for a long time.
Founder Team
armel_beaudry
Oct 5, 2025
A: Hi, Absolutely! Trebble is very much alive and actively developed 😊
We’ve been focusing most of our energy on building and improving the product itself, which is why you might not have seen a lot of public updates or social media activity lately. Behind the scenes, we’ve rolled out major improvements to stability, performance, and AI-powered cleanup features like DeepCut™ and ClaritySpark™....
Q: Support needed- No "Help & Feedback" option in my account; transcribed video not visible in account
Hi,
The programme did not work for me as I uploaded a video of 90 min, which was taken off my 120 min, but it is not visible under "Transcribed files" - there it says "No content".
Moreover there is no way to contact customer service - supposedly there should be a "Help & Feedback" option in my account, but this is not the case, only the "My library" option is there.
Also when I wanted to use...
armel_beaudry
Nov 1, 2025A: Hi Stefanieriemer,
I am sorry you are having issues with Trebble. I will be to look into your account directly to see what is happening. If that is okay with you, could you go on the Trebble website and use the chat in the bottom right corner. If you send a message there, We should be able to help you and help recover your lost minutes and figure out what went wrong.
The option to remove...
Share Trebble Online Audio & Video Editor
Q: I am looking at Trebble to try out.
1. Can I record into Trebble? On Descript I can directly use it to record into a file and I find this quite practical.
2. What about multi-user capabilities? I want to be able to handle my files, but I have an assistant who is doing the bulk of the editing. Does Trebble allow that?
armel_beaudry
Nov 1, 2025A: Hi Bluemel,
1. You can record audio directly from Trebble. We do not yet allow you to record video directly from Trebble.
2. We do not have multi-user capabilities. Trebble does not allow you to have multiple users under the same account. I hope that answers your question.
Share Trebble Online Audio & Video Editor
Q: Captions
Are captions coming to trebble anytime?
armel_beaudry
Nov 1, 2025A: Hi Ferorolab, Yes it is coming. Matter of fact, you can give you early access to it if you are interested. Just email me at armelbeaudry@trebble.fm or reach out via the chat on the website and we will give you access to it.
Share Trebble Online Audio & Video Editor
Q: Record virtually?
Is there functionality to record people in two different locations? ie over a video call.
armel_beaudry
Oct 6, 2025A: Hi, unfortunately we do not have this functionality
Share Trebble Online Audio & Video Editor
Q: Is Trebble still alive?
There hasn't been any change in the roadmap since 2023, and comments here haven't been answered for a while. Likewise, nothing has happened on the social media channels for a long time.
armel_beaudry
Oct 5, 2025A: Hi, Absolutely! Trebble is very much alive and actively developed 😊
We’ve been focusing most of our energy on building and improving the product itself, which is why you might not have seen a lot of public updates or social media activity lately. Behind the scenes, we’ve rolled out major improvements to stability, performance, and AI-powered cleanup features like DeepCut™ and ClaritySpark™....
Share Trebble Online Audio & Video Editor