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Automatically convert your videos into shareable clips, social posts, and other written content
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Q: Glorious during launch...
but since then, uploads have been slow. Please fix this.
Q: How come support isn’t replying to emails anymore?
A change has been to the UX home Page on mobile making it impossible for me to upload a video on mobile now. Can you please fix this and reply to support emails ? Is the tool still alive?
Q: Hi, I had a typo on my email address when I created an account.
can you please help me change it?
Q: Previous AppSumo customers who purchased Video Tap can upgrade their license to increase their feature limits.
Please how can i activate this and upgrade my license to Tier 3?
Hey there Contentmaster, this is Ron from AppSumo!
You may also reach out to support@videotap.com, or to support@appsumo.com if there is no reply and we'll be able to speak to this further - our Support team is always happy to assist! 🙂
Thanks Ron, I have sent mails to support@videotap.com since 1 July,2024 but no reply. I have also forwarded same to support@appsumo.com - I am awaiting action on it.
Thanks from contentmaster
Hi Contentmaster, did anyone ever answer you on this? They keep destroying the product (first translations broke, no answer from support, not fixed for several weeks). Then they changed the AI from OPUS I paid for down to sonnet. Today, they destroyed the blogpost feature, it gets stuck all the time (might be fixed in future, but total lack of support so far even for Tier 3).
Q: Why are videos downscaled?
I manually uploaded video: 1080x1920, but during export, the resolution is changed (downscaled) to: 486x864. What is the ETA for fixing this?