Beware this product. I know it's not here on AppSumo anymore but since Greg left, it's not being supported either and as others have mentioned it does weird things like only transcribes a few files and then just refused to do more. It will reset for the month early or late without warning. But mostly, it's customer service chat, email address or online entry; none of them get you an answer. You are on your own. This is yet another of those apps that AppSumo was all too happy to sell, but if you're over your certain number of days, too bad! :-(