Martin_RodgersMartin_RodgersPLUS
Sep 2, 2025
Q: How do you get a response from support
HI. i've asked a question about 4 times in chat support. I've also sent and email directly and still not received any response
Founder Team
Jay_from_Zylvie
Sep 2, 2025A: Hi Martin,
We've responded 4 times, and our SMTP server showed our emails as successfully delivered.
Please check your Spam folder for our responses.
You need to make sure that you've added a CNAME record in your DNS records for the name "school" and point it to "zylvie.com" -- can you ensure you've done that?
If you've done that, the CNAME magic should work almost immediately.
With thanks,
Jay
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