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Customers appreciate Produktly for its seamless product tours, easy implementation of checklists, and efficient feedback widgets. Some users have pointed out minor drawbacks such as limited customization options and occasional confusion with the product tour function. However, with an overall rating of 4.4 and positive feedback, Produktly is a solid buy for those in need of such features. With a 60-day money-back guarantee, it's worth giving it a try.